JOB DETAILS
Customer Experience Representative - Part Time
CompanyGoldfish Swim School - Tacoma
LocationTacoma
Work ModeOn Site
PostedOctober 3, 2026
About The Company
Goldfish Swim School was founded in 2005 by husband and wife team Chris and Jenny McCuiston. Chris and Jenny took a concept that they formulated with nearly two years of research, and cultivated a business that provides results in the learn-to-swim environment that you simply can’t find anywhere else. Their proprietary curriculum and systems were developed after traveling the country in search of the “best practices” to teach babies and young children how to swim.
The first school, in Birmingham, Michigan, opened in 2006, and quickly saw success. Opening its doors with over 500 students at inception, Goldfish currently teaches more than 70,000 students per month across the franchise system.
At the beginning of 2008, it made sense to begin the franchising process. As of early 2017, we are currently in the process of expanding franchise opportunities throughout the country and internationally, with over 80 schools open or in development in more than 23 states and Canada.
Please visit our website for more information on our locations and to find out how you can open a Goldfish Swim School:
http://goldfishfranchise.com
http://goldfishswimschool.com
About the Role
Benefits:
- Employee discounts
- Flexible schedule
- Free food & snacks
Summary:
Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company.
Make waves and pave the way for your career.
At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.
Perks and Benefits:
- Paid on-the-job training
- Flexible scheduling
- Culture driven company
- Employee recognition programs
Primary Duties and Responsibilities:
- Answers telephones, emails and texts and responds to inquiries in a professional manner.
- Conducts sales calls for prospective members.
- Processes student registrations using effective sales/customer service techniques.
- Resolves customer concerns/complaints using a professional approach.
- Assists customers with purchases of merchandise and memberships.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms.
- Makes calls to resolve open account problems
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Job Qualifications and Skills
- Ability to work with children
- Excellent communication and organizational skills
- High energy
- Strong work ethic
- Must pass background examinations prior to training
About Goldfish Swim School:
Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!
Safety Standards:
The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:
- Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas
- Our pools are disinfected with chlorine to provide the safest swimming environment
- Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus
If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us.
Goldfish Swim School Tacoma is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see http://www.goldfishswimschool.com/tacoma.
NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School Tacoma is an Equal Opportunity Employer.
Key Skills
Customer serviceSalesCommunicationOrganizational skillsConflict resolutionFirst aidData entryInterpersonal skillsProblem solvingAttention to detail
Categories
Customer Service & SupportSalesEducationSports & RecreationAdministrative
Benefits
Employee discountsFlexible scheduleFree food & snacksPaid on-the-job trainingEmployee recognition programs
Job Information
📋Core Responsibilities
The representative acts as the primary point of contact for members, managing inquiries, sales calls, and student registrations. They are also responsible for maintaining facility cleanliness and ensuring safety protocols are followed.
📋Job Type
part time
💰Salary Range
$18 - $20
📊Experience Level
0-2
💼Company Size
2389
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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