JOB DETAILS
Assistant Spa Manager
CompanyHand & Stone - Garner
LocationUnited States
Work ModeOn Site
PostedOctober 3, 2026
About The Company
With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams.
Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:
• Membership Model with Recurring Revenue
• Gift Cards
• Retail Products
• Service Upgrades
• Non-member Services
About the Role
Benefits:
- Health insurance
- Opportunity for advancement
- Training & development
- Wellness resources
- Bonus based on performance
- 401(k)
This role will start immediately at our "sister" spa for training until the Selma location opens
Job Description:
Job Description:
Assistant Manager looking to grow with impeccable customer service and sales experience
Responsibilities:
- Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
- Oversee and manage daily operations of the Spa
- Manage and drive spa sales performance
- Assist in developing talented spa professionals
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services
- Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
- Excellent verbal and communication skills
- Fast learner and tech savvy
- Comfortable in a fast paced work environment. We are a small location but high volume
- Create marketing strategies aimed at maximizing revenue and profits
- Perform data analysis that drives business decisions and success
- Use sound judgment, work independently, with minimal supervision.
- Plan and direct to meet the daily needs of the operation.
- Maintain the utmost cleanliness and soothing ambiance of the premises
- Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
- Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
- Motivates and empowers the team to achieve high standards.
Incentives:
- Bonus based on performance
- Discounts with Verizon Wireless and KinderCare
- Health insurance
- Growth opportunities available
- Discounted services and gift cards
Key Skills
Customer serviceSales managementMembership salesOperations managementTeam leadershipData analysisMarketing strategyCommunication skillsTech savvyConflict resolutionStaff motivationSchedulingCompliance management
Categories
Management & LeadershipSalesCustomer Service & SupportHospitalityRetail
Benefits
Health insuranceOpportunity for advancementTraining & developmentWellness resourcesPerformance bonus401(k)Verizon wireless discountsKindercare discountsDiscounted servicesGift cards
Job Information
📋Core Responsibilities
The Assistant Spa Manager is responsible for overseeing daily spa operations, managing sales performance, and driving membership growth. They also ensure high standards of customer service, maintain facility cleanliness, and lead the team to achieve operational goals.
📋Job Type
full time
💰Salary Range
$16 - $18
📊Experience Level
2-5
💼Company Size
7009
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page