Mortgage Loan Servicing Analyst

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

The primary function of this position is to report loan level data to investors for sold loans, clear investor rejects and perform reconciliations for general ledgers and custodial accounts per investor guidelines and accounting policies. Additional responsibilities include performing morning and evening department balancing, researching and correcting general ledger outages, annual disclosures and tax disbursements in accordance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations, The Consumer Financial Protection Bureau requirements and Credit Union Policies and Procedures. This position will also provide support to the Supervisor of Mortgage Servicing Technical Consulting on a variety of tasks as needed.

Essential Functions

• Investor Reporting (Fannie Mae and Federal Home Loan Bank) - Provide daily and monthly loan activity, research and resolve rejects, and perform monthly reconciliation of investor and custodial accounts.
• Balancing - Perform morning and/or evening balancing functions and research, resolve and correct general ledger outages.
• Assist Supervisor with various tasks such as release testing, compliance research, creating and/or updating P&Ps, projects, training & development, and quality control
• Perform annual functions such as Escrow Analysis, FHA and PMI Disclosures, and Property Tax Reconciliation and Disbursement in accordance with Federal Lending Regulations and The Consumer Financial Protection Bureau.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position:

• Bachelor's Degree in Business, Accounting, Finance, Economics, Mathematics, Statistic, Information Systems, or Data Analytics. preferred
• 2+ years' relevant lending or accounting experience. Required
• 2+ years' financial/business analyst experience. preferred
• 2+ years' accounting experience. preferred
• 1+ years' first mortgage or HELOC servicing experience preferred

Technical or Specialized Knowledge/Skills:

• Working Knowledge of Mortgage Lending business terminology and process flow.
• Working knowledge of 1st mortgage products.
• Working knowledge of investor selling and servicing guidelines.
• Working knowledge of lending regulations and Consumer Financial Protection Bureau requirements.
• Ability to read and understand documents such as purchase contracts and appraisals.
• Ability to effectively analyze issues and create positive outcomes for all interested parties within the required regulations.
• Ability to anticipate impact of actions and how to properly resolve additional issues.
• Ability to prioritize/manage workload and allocate resources.
• Organized, detail oriented, flexible and able to multi-task in an ever-changing environment.
• Display positive, professional demeanor and work independently with little supervision.
• Self-motivated.
• Initiative to meet and/or exceed job standards and willingness to take on other tasks that support the goals of the Credit Union.
• Effective verbal and written communication and interpersonal skills.
• Basic competency with Microsoft Word and Excel or similar programs.
• Analytical and mathematical skills.

Certifications Required:

• None

PAY RANGE: $29 to $33.50 per Hour, + 10% annual target bonus (S14).

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave
  
  We anticipate this position to close on 10/07/2026. Please submit your application at your earliest convenience to be considered.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.