JOB DETAILS
Medical Administrator
CompanyThe Kusnacht Practice AG
LocationZollikon
Work ModeOn Site
PostedOctober 5, 2026
About The Company
Our treatment centre stands apart from most clinics globally by treating just one client at a time, delivering an exceptional level of privacy and discretion.
An international clinical team offers comprehensive addiction treatment and psychiatric services for individuals and families.
We treat alcoholism and drug addiction, eating disorders, gambling compulsivity, sex and love, as well as internet compulsivity. Psychiatric services address personality disorders, depression, anxiety, obsessive/compulsive disorder, phobias, and trauma.
At Kusnacht Practice, treatment is truly immersive: each client receives eight hours a day of individualized, one-on-one therapy, not the limited eight hours per month offered by many clinics.
About the Role
What are we looking for
Internal Medicine is one of the three core pillars of Kusnacht Practice. The Senior Medical Administrator provides dedicated administrative and operational support to the Internal Medicine Team. The role ensures the smooth coordination of physician schedules, client appointments, medical documentation and day-to-day administrative processes.The position requires a high level of organisation, accuracy, confidentiality, flexibility and a service-oriented approach in a dynamic clinical environment.
Your Responsibilities
Physician, Appointment & Administrative Coordination- Manage and continuously monitor Internal Medicine physicians’ calendars and client appointments, coordinate external medical appointments and examinations, follow up on related medical reports and results, and accompany clients where required.
- Add, cancel and reschedule appointments as required, ensuring appropriate preparation and administrative time for physicians.
- Identify scheduling conflicts, double bookings, urgent matters and other coordination needs, and ensure timely resolution.
- Prepare for daily team huddles by reviewing appointments, client requests and outstanding actions, and coordinate agreed next steps.
- Coordinate administrative requests from Internal Medicine physicians, including external international doctor calls, Programme Managers, Client Relations and external providers.
- Act as the central administrative coordination point between the Internal Medicine Team and relevant internal and external stakeholders.
- Ensure clear, timely communication and appropriate follow-through on scheduling, client and administrative matters.
- Coordinate the preparation and completion of discharge reports and other medical documentation for the respective pillar.
- Follow up with the relevant doctors regarding missing information.
- Check documents for administrative completeness, consistency and formatting.
- Prepare and organise documentation for secure distribution and filing.
- Ensure relevant documentation is correctly stored in E-PAT including accurate filing/documentation and following the agreed processes.
- Prepare and translate medical preadmission documents with DeepL as per SOP for internal purposes.
- Provide day-to-day administrative support to the Internal Medicine Team. Assist with urgent or last-minute requests while maintaining overall priorities.
- Manage the Internal Medicine Doctors monthly expense administration.
- Critical: Monitor team absences and vacation planning on a monthly basis in Personio. Flag any periods of insufficient team coverage to the CMO and coordinate necessary adjustments. Support operational continuity during planned and unplanned absences.
- Support the onboarding process of new team members of Internal Medicine including the Induction Week Support for HR.
- Prepare and organise the weekly Internal Medicine Team and Doctors’ Meetings, including agendas, materials and meeting minutes / follow-up actions.
- Provide mutual cross-coverage during team members’ absences across the other medical pillars (BIO-R® and Psychiatry) to ensure operational continuity.
You are/have
- Completed medical education (e.g., MPA, Pflegefachperson HF, or equivalent).
- 2-5 years' experience in medical administration, coordination, or operational support.
- Strong administrative, organizational, and attention-to-detail skills.
- Fluency in German (C1) and English (spoken and written); additional languages are a plus.
- Proficiency in MS Office, Teams, SharePoint, and E-PAT.
- Willingness to work on Saturdays and operate therapeutic devices.
- Professional, discreet, and reliable, with the ability to handle confidential information.
- Eligible to work in Switzerland.
What we offer
This role provides a unique opportunity to be part of an international, high-end environment where service excellence and professionalism are at the heart of everything we do. You will work alongside a motivated and supportive team, benefit from a thorough induction, and be part of a collaborative and respectful workplace culture. We value openness, trust, and shared commitment, and offer you the chance to make a meaningful impact in a company with a clear mission: helping people achieve lasting change.Contact Information
About us
At Kusnacht Practice, we are passionate about helping clients make sustainable life changes. Kusnacht Practice is renowned for its absolute, dedicated attention and precision, honesty and transparency in a warm and empathetic environment for all. We are a young, dynamic, rapidly growing business that is highly adaptable and constantly evolving. A career at Kusnacht Practice means challenging yourself to always see opportunities, think bigger, and go the extra mile in caring for our clients and our team.Key Skills
Medical administrationPhysician schedulingClient appointment managementMedical documentationOperational supportConfidentialityOrganizational skillsAttention to detailMS OfficeTeamsSharePointE-PATGerman languageEnglish languageCommunicationService-oriented
Categories
HealthcareAdministrativeCustomer Service & Support
Benefits
Professional developmentSupportive team environmentInduction trainingCollaborative workplace culture
Job Information
📋Core Responsibilities
The Medical Administrator provides dedicated administrative and operational support to the Internal Medicine Team, including managing physician calendars and client appointments. They are also responsible for coordinating medical documentation, discharge reports, and ensuring operational continuity across medical pillars.
📋Job Type
permanent employee
📊Experience Level
2-5
💼Company Size
140
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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