JOB DETAILS
Guest Service Representative
CompanyFAIRFIELD INN & SUITES - SAVANNAH I-95 N
LocationPort Wentworth
Work ModeOn Site
PostedOctober 6, 2026
About The Company
Larry Blumberg & Associates, Inc. (LBA) and its subsidiaries are a group of companies providing comprehensive hotel development and management services. The company operates primarily in the southeastern U.S. from its corporate office in Dothan, Alabama. LBA has been a developer and operator of hotels for more than 35 years. The background and culture of LBA has evolved through the eyes of an owner who is focused on maximizing return, safeguarding assets and enhancing value. LBA’s “hands-on” involvement creates a personalized, but effective, working relationship between the property and management company.
LBA strongly believes the associates at the property are the most important component in achieving their goals. This emphasis on their associates’ recognition, well-being and involvement in the operations of the property creates a sense of proprietorship and desire to satisfy guests that is the driving force behind the properties’ excellent guest satisfaction ratings. LBA’s company mission is providing the necessary support for their associates to do their jobs.
About the Role
Description
LBA Hospitality is hiring! Benefits available to all associates include: a quarterly bonus program, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!
Join our hospitality team and help create a welcoming, memorable experience for every guest. The Guest Service Representative manages front-desk activities, responds to guest needs, processes reservations and payments, and uses effective selling strategies to support hotel revenue. This position may also serve as Manager on Duty when assigned.
Key Responsibilities
- Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
- Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
- Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
- Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
- Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
- Promote hotel services, amenities, future reservations, and available room options.
- Identify potential sales opportunities and share leads with the appropriate team member.
- Resolve guest concerns professionally and document service-recovery efforts.
- Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
- Maintain a clean, organized lobby, market, dining, and front-desk area.
- Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
- Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.
Requirements
Qualifications
- Previous customer service, sales, reservations, or guest-relations experience preferred.
- High school diploma or equivalent preferred.
- Strong communication, problem-solving, conflict-resolution, and computer skills.
- Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.
Physical and Scheduling Requirements
- With or without reasonable accommodation, the associate must be able to stand and walk for extended periods; bend, stretch, and reach; lift or carry up to 30 pounds; and push or pull up to 60 pounds. This on-site position may require varied shifts, including evenings, weekends, and holidays.
- Employment may be subject to job-related screening consistent with company policy and applicable law.
Key Skills
Customer serviceSalesReservationsCommunicationProblem-solvingConflict-resolutionComputer skillsCash handlingProperty-management systemDetail-orientedTime management
Categories
HospitalityCustomer Service & SupportSalesAdministrative
Benefits
Quarterly bonus programPaid time offHolidays401k with employer matchDailyPayCompetitive wagesHotel discounts
Job Information
📋Core Responsibilities
The Guest Service Representative manages front-desk operations, including guest check-ins, reservations, and payment processing. They also promote hotel services and maintain a clean, welcoming environment for all guests.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
386
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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