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JOB DETAILS

Reservation Associate

CompanyAccorHotel
LocationPanaji
Work ModeOn Site
PostedOctober 6, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

  • Handle incoming reservation inquiries promptly and professionally, ensuring complete and accurate information is recorded according to standard procedures
  • Convert customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
  • Maintain and update corporate databases and reservation systems, ensuring all delegate bookings and customer records are current and accurate for future reference
  • Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
  • Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
  • Perform daily reservation filing, correspondence, and administrative tasks with meticulous attention to detail
  • Identify cost-effective resource utilization opportunities and communicate recommendations to the team
  • Provide effective support to team members and internal/external representatives to ensure efficient service delivery
  • Perform additional duties as assigned by the Reservations Manager or Team Leader to support organizational goals

Qualifications

  • Bachelor's degree (Graduate) from a recognized institution
  • Fresher or 1 year of experience in a reservation, hospitality, or customer service role
  • Proficiency with reservation management systems, property management software (PMS), and booking platforms
  • Strong written and verbal communication skills in English
  • Excellent data entry and database management abilities with a keen eye for accuracy
  • Job-Category: Sales & Marketing
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Reservation managementCustomer serviceHospitalityProperty management softwareData entryDatabase managementCommunication skillsRevenue optimizationAdministrative tasksBooking platformsProblem solvingProfessionalism
    Categories
    HospitalityCustomer Service & SupportSalesMarketingAdministrative
    Job Information
    📋Core Responsibilities
    The Reservation Associate will handle incoming inquiries to convert them into confirmed bookings while maintaining accurate records in the reservation system. They will also collaborate with internal teams to optimize room occupancy and provide exceptional service to maximize customer satisfaction.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    101658
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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