JOB DETAILS
FRONT DESK R
CompanyAlexandria Eye and Laser Center, LLC
LocationNew Iberia
Work ModeOn Site
PostedOctober 6, 2026
About The Company
At Louisiana Eye & Laser, our main goal is for our patients to receive state-of-the-art eye care in a warm and caring environment. We specialize in the diagnoses and treatment of eye diseases and various eye surgeries including advanced laser-assisted cataract removal with premium lens implants, LASIK laser vision correction, minimally invasive glaucoma surgery (MIGS) and much more. We offer an array of other services to assist our patients with almost any eye problem they may be experiencing. In addition to performing comprehensive diagnostic testing and specialized surgical procedures in our pristine Eye Care Center, we provide routine eye exams, contact lens fittings, and aesthetics.
About the Role
Description
Front Desk Representative
Reports To:
Front Office Manager
Starting Pay:
Job Summary:
This position will be responsible for welcoming and greeting patients and visitors in person or on the phone; answering or referring inquiries. Excellent customer service, telephone skills, professionalism, flexibility, ability to effectively manage time, keeping organized, giving attention to detail, computer competency and focus on quality care are all must-haves to excel in this fast-paced, and growing practice.
Essential Functions:
- Greeting and welcoming a high volume of patients on a daily basis
- Verifying insurance eligibility and ensuring that prior authorizations have been obtained
- Collecting deductibles, co-pays and co-insurance correctly
- Posting payments to patient's accounts
- Managing a cash drawer and balancing at the end of the day
- Schedule patients for return appointments and testing
Requirements
Skills and Qualifications
- Excellent communication skills
- Strong computer skills
- Ability to work flexible schedule, which includes some travel and weekends
- Ability to multi-task
- Strong problem-solving abilities
Education and experience
- High school diploma or GED (Required)
- Minimum of two years Customer Service experience (Required)
- Experience with front desk in a medical office/optical field (Preferred)
- Experience working with several different types of insurance (Preferred)
- Experience working in a professional, fast-paced environment (Preferred)
- HIPPA compliance
Key Skills
Customer serviceTelephone skillsInsurance verificationPrior authorizationsPayment collectionCash drawer managementPatient schedulingComputer competencyMulti-taskingProblem-solvingHIPAA complianceAttention to detailProfessionalismTime management
Categories
HealthcareCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Front Desk Representative is responsible for greeting patients, managing inquiries, and handling administrative tasks such as insurance verification and payment collection. They must also maintain patient records and schedule appointments in a fast-paced medical environment.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
85
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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