JOB DETAILS
Customer Experience Advisor - Full-time (Customer Relation Center)
CompanyDecathlon Hong Kong
LocationTseung Kwan O
Work ModeOn Site
PostedOctober 7, 2026
About The Company
We are Decathlon.
We bring people together through sport to make wellbeing accessible to all.
Since 1976, we have worked to make the benefits of sport affordable, inclusive and accessible to as many people as possible. Today, 103,000 teammates across 80+ territories bring that ambition to life every day.
As a global multi-sport, multi-specialist company, we create products and experiences for everyone, from beginners to top athletes. Our expertise and constant drive to innovate help more people find their own way into sport.
Because sport goes far beyond performance. It creates connection and builds confidence. That belief shapes what we create and the role we want to play in the communities around us.
It also pushes us to rethink how our products are designed and how long they can be enjoyed, with circular models such as repair and resale becoming an increasingly important part of the way we work.
Behind it all is a culture shaped by the values we share: Vitality and Generosity, Responsibility and Authenticity.
One belief brings us together: sports belong to everyone. It looks different for each of us and that's exactly our point.
Ready to Make Sports Yours? 💙
About the Role
Your Purpose
At Decathlon, great service is our sport. As a Customer Experience Advisor, you support customers across our digital channels, helping with product questions, online orders, deliveries, refunds, and other enquiries while creating a smooth and personalised experience.
What You’ll Be Doing- Support customers through Live Chat, email, and other service channels
- Help with online orders, deliveries, payments, refunds, and after-sales enquiries
- Investigate customer issues and find practical solutions
- Coordinate with stores, internal teams, and Marketplace partners when needed
- Share customer feedback to help improve our services
- Use digital tools and systems to manage customer enquiries efficiently
- Follow customer data protection, safety, and service procedures
- Passionate about sport and enjoy sharing your sports experiences
- Friendly, calm, and solution-focused in your approach
- Good communication skills and enjoy helping people
- Organised, reliable, and accurate when handling systems and processes
- Comfortable solving problems and managing different customer situations
- Curious and willing to learn new digital tools
- Flexible availability, including weekends and public holidays
- Experience in customer service, retail, hospitality, or e-commerce can be helpful but not required
We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate:
- Performance Bonus based on your team’s results
- Staff Discount on all Decathlon products
- Monthly Sports Allowance to support your active lifestyle
- Health Insurance Coverage (medical & dental)
- Birthday Leave, Wedding Leave, and Paid Annual Leave
- MPF + Company Shareholding Scheme
- Continuous training and career development, locally and globally
Key Skills
Customer serviceCommunication skillsProblem solvingDigital toolsData protectionE-commerceRetailHospitalityOrganizationAttention to detail
Categories
Customer Service & SupportRetailSports & Recreation
Benefits
Performance bonusStaff discountMonthly sports allowanceHealth insurance coverageBirthday leaveWedding leavePaid annual leaveMPFCompany shareholding schemeContinuous training and career development
Job Information
📋Core Responsibilities
You will support customers across digital channels by managing inquiries regarding orders, deliveries, and refunds. Additionally, you will coordinate with internal teams and partners to resolve issues while maintaining high service standards.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
43052
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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