JOB DETAILS
Capability & Learning Consultant
CompanyTelstra
LocationMelbourne
Work ModeOn Site
PostedOctober 8, 2026
About The Company
Telstra InfraCo is Telstra’s specialist infrastructure business. We are committed to partnering with our customers to accelerate business opportunities by accessing our diverse national telecommunications infrastructure.
Telstra InfraCo’s growing asset portfolio includes 250,000 kilometres of fibre optic cable, 370,000 kilometres of duct, 160,000 poles, and thousands of fixed network facilities including data centres, cable landing stations and satellite ground stations. Telstra InfraCo supports Australia’s fixed and mobile networks, and has access to 400,000 kilometres of sub-sea cables enabling greater connectivity and reach for our customers globally.
Our unrivalled expertise and proven infrastructure experience tells us what works today, and shapes how we are building for tomorrow.
About the Role
Employment Type
PermanentClosing Date
15 Oct 2026 11:59pmJob Title
Capability & Learning ConsultantJob Summary
This role acts as a strategic consulting partner to senior leaders and People Partners, diagnosing workforce and capability challenges and designing enterprise-wide interventions that drive business performance outcomes. The role leads consulting engagements from diagnosis through implementation, evaluation and continuous improvement.Job Description
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
This role will sit within our Workforce Experience & Culture team within People, Culture & Communications. We cultivate a remarkable workforce experience and vibrant culture for our people.
What you'll do
In this role you’ll:
- Act as a trusted business partner to senior stakeholders, proactively shaping demand, priorities, and the framing of capability challenge.
- Diagnose business capability and performance needs, identifying root causes, future state hypotheses and the critical factors driving the issue.
- Partner with assigned business domains to surface, shape and clarify capability needs, translating stakeholder challenges into well-framed consulting demand that can be brought into portfolio triage, prioritisation, or directing business stakeholders to relevant channels.
- Translate problems into clear consulting briefs, with defined scope, hypotheses, success measures, and an agreed intervention direction.
- Lead consulting engagements end to end, remaining accountable from diagnosis through intervention design, execution oversight, and evaluation.
- Define resource requirements and guide downstream teams — including Experience Orchestration, Experience Delivery, Capability & Learning Experience Solutions, and other specialist roles — to support effective solution execution.
- Shape the overall intervention approach, ensuring the right mix of human-led, digital, product, process, or specialist responses is brought together.
- Monitor intervention progress, quality, and alignment to intended outcomes, keeping work on track and adjusting where needed.
- Build trusted advisory relationships with senior leaders, influencing decisions and aligning stakeholders around workforce capability and performance
Key Skills
Strategic consultingWorkforce planningCapability developmentStakeholder managementBusiness performance analysisChange managementProject leadershipNeeds assessmentIntervention designPerformance evaluationBusiness partneringConsulting briefsStrategic influencingCross-functional collaboration
Categories
Human ResourcesConsultingManagement & Leadership
Benefits
Wellbeing supportFlexible work options
Job Information
📋Core Responsibilities
The consultant acts as a strategic partner to senior leaders to diagnose workforce capability challenges and design enterprise-wide interventions. They lead consulting engagements from initial diagnosis through to implementation, evaluation, and continuous improvement.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
350
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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