Surgery Scheduler (Mercy Urology)

UPMC Department of Urology is hiring a full-time Surgery Scheduler to join their team at Mercy Hospital. This is a Monday through Friday daylight position with primary hours being 7:30am to 4pm. Hours may vary slightly due to clinic and operational needs. We are looking for someone with a customer service background, can multi-task, posesses organizational skills, and has general knowledge of health care terminology. 

This role offers a career ladder for advancement and promotional opportunity!

Purpose:
Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities:
 

• Work directly with department to troubleshoot procedural and operations issues.
• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
• Ensure that informed consents are signed.
• Provide patients with pre and postoperative instruction according to service specific guidelines.
• Coordinate patient education seminars and schedules physicians accordingly.
• Collect data for research study.
• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
• Ensure all billing and insurance information is current and accurate.
• Complete special projects as assigned.
• Act as liaison between patient and referring physicians.
• Obtain pre-certification and/or referral prior to the date of the procedure.
• Coordinate and track internal and external marketing efforts.
• Attend and schedule department meetings.
• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.

• High school diploma or equivalent required. 
• Completion of a medical assisting program or 2-4 years experience in a medical field. 
• Proficiency in medical terminology preferred. General knowledge of computer software and practice management databases is essential. Knowledge of the Epic practice management programs preferred. 
• Strong organization, time management and interpersonal skills. 
• Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees. 
• Ability to deal compassionately and professionally with patients is essential. 
• Work independently and possess sound decision-making skills. Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures. 
• Ability to prioritize work demands. 

• A

  bility to consistently maintain confidentiality with regards to all job assignments and related information.

• Access to medications is limited to the distribution of the medication to the nurse.
  
  Licensure, Certifications, and Clearances:
   
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran