Digital Experience & eCommerce Administrator

Company Description

Personalised Plates Queensland (PPQ), in partnership with the Queensland Department of Transport and Main Roads, markets and sells personalised number plates across the state. More than just ID, these plates are a canvas for creativity, allowing Queenslanders to express their individuality.

PPQ's enthusiastic team aims to make Queensland world-famous for its unique and imaginative number plates.

Overview

Are you curious about digital, technology and online customer experiences? Looking for a career where you can learn, grow and gain hands-on experience across digital platforms, eCommerce and customer experience?

We're looking for a Digital Experience & eCommerce Administrator to join the PPQ team. This is an exciting entry-level opportunity for someone who is eager to build their skills, contribute to meaningful projects and develop a long-term career in digital experience and eCommerce.

We're looking for someone who is proactive, enthusiastic, detail-oriented and genuinely excited to learn.

Why You'll Love This Role

This is a rare opportunity to gain exposure across a broad range of digital disciplines.

You'll work across:

• Website optimisation and content management
• Digital customer experience initiatives
• eCommerce projects and enhancements
• Customer journey analysis and insights
• Digital reporting and analytics
• Marketing technology and emerging AI tools
• Website testing, optimisation and continuous improvement

You'll also have the chance to contribute to projects that have delivered real commercial impact and industry recognition, while learning from an experienced and supportive team that is passionate about innovation, collaboration and development.

As your skills and confidence grow, you'll have opportunities to take ownership of projects, contribute ideas and build a strong foundation for a future career in digital, customer experience and eCommerce.

What You'll Be Doing

A typical day might include:

• Supporting website content updates and maintenance activities
• Assisting with digital experience and eCommerce initiatives
• Testing website functionality and new platform features
• Reviewing customer journeys and identifying opportunities for improvement
• Supporting reporting, analytics and performance monitoring
• Assisting with SEO and digital optimisation activities
• Collaborating with internal and external stakeholders on digital projects
• Using AI tools and digital technologies to support team initiatives
• Helping ensure digital experiences are customer-focused, accessible and effective

About You

You don't need extensive industry experience to succeed in this role. We're looking for someone with:

• A strong willingness to learn and develop new skills
• Curiosity and enthusiasm for digital technology and innovation
• Excellent attention to detail and organisational skills
• Strong communication and interpersonal skills
• The ability to manage multiple tasks and priorities
• A collaborative mindset and positive attitude
• A customer-first approach to problem solving
• Initiative and a desire to continuously improve

Exposure to any of the following would be highly regarded:

• Website and Content Management Systems (CMS)
• Digital customer experience and eCommerce
• Data analysis and reporting
• Google Analytics or similar analytics platforms
• Search Engine Optimisation (SEO)
• Search Engine Marketing (SEM)
• User Experience (UX) and User Interface (UI) principles
• Customer journey mapping
• Customer insights and digital performance reporting
• AI tools and emerging technologies

Nice-to-Have

• Digital marketing campaigns or platforms
• Content creation or content management
• Conversion Rate Optimisation (CRO)
• Marketing automation platforms
• Generative Engine Optimisation (GEO)
• Data visualisation and reporting tools
• Website testing and optimisation

Whether your experience comes from university projects, side projects, part-time work or internships, we'd love to hear from you.

#LI-SM1

Additional Information

Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
• A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us."
• Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.
• Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.
• A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.

If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitmentpublicisgroupe.com; your personal information will be kept confidential.