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JOB DETAILS

Branch Team Leader

CompanyStandard Bank Group
LocationPretoria
Work ModeOn Site
PostedOctober 8, 2026
About The Company
With a presence in 20 countries across sub-Saharan Africa, Standard Bank Group is one of Africa's largest and most established financial institutions, with a legacy spanning more than 160 years. Our purpose is to drive Africa's growth - acting as a catalyst for inclusive and sustainable economic development across every market we serve. We do this by connecting people, businesses and communities to the opportunities that matter most, and by conducting business in a way that is ethical, responsible and genuinely impactful. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
About the Role

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To ensure the effective functioning of a Point/s of Representation (POR/s) including operational aspects (e.g., security, cash, etc.) and sales and service matters in line with client experience and laid down requirements. (Applicable where UB I, Cash Consultant I/II, forex and CLO are present).

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce
Licenses & Certifications: FAIS Representative

  • 5-7 years of relevant experience in Personal and Private Banking or Client Coverage roles
  • Demonstrated front-line experience in serving customers and meeting sales and service objectives
  • Proven track record in achieving and exceeding sales targets
  • Knowledge of branch operations, including other departments and their functions **Core 
  • Team leadership and management experience with the ability to motivate and develop staff
  • Strong understanding of cash handling, security protocols, and operational compliance
  • Excellent customer service and relationship management capabilities 
  • Proficiency in performance management and staff appraisal processes
  • Sound knowledge of financial regulations and compliance requirements relevant to banking operations 

Additional Information

Behavioural Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Challenging Ideas
  • Convincing People
  • Directing People
  • Exploring Possibilities
  • Following Procedures
  • Generating Ideas
  • Making Decisions
  • Producing Output
  • Providing Insights
  • Understanding People

Technical Competencies:

  • Application & Submission Verification (Consumer Banking)
  • Banking Process & Procedures
  • Customer Acceptance & Review (Consumer Banking)
  • Customer Understanding ( Consumer Banking)
  • Processing
  • Product Knowledge (Consumer Banking)
  • Business Segment: Personal & Private Banking
    • Key Skills
    Team leadershipStaff managementBranch operationsSales managementCustomer serviceRelationship managementPerformance managementCash handlingSecurity protocolsOperational complianceFinancial regulationsStaff appraisalBanking proceduresConsumer banking
    Categories
    Management & LeadershipFinance & AccountingCustomer Service & SupportSales
    Job Information
    📋Core Responsibilities
    The Branch Team Leader ensures the effective operational functioning of a Point of Representation, including security, cash management, and service standards. They are responsible for leading and developing staff while meeting sales and service objectives.
    📋Job Type
    full time
    📊Experience Level
    5-10
    💼Company Size
    71721
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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