Account/Project Support Specialist III

AMECO is seeking a highly organized and detail-oriented Account/Project Support Specialist III professional to work directly with customers, Operations, Purchasing, and Account Managers to ensure customer-centric and profitable repeat business. As a liaison between the customer and departments within AMECO, this position ensures customer needs are met while maintaining healthy margins. 

The ideal candidate is a team player who is comfortable multi-tasking, computer-oriented, organized, and detail oriented, with exceptional customer service skills. Our customer base includes construction businesses, contractors, scaffolding, industrial, electrical power, welding, and rigging industries, to name a few.

Key Responsibilities: 

• Prepare quotes and enter customer orders received directly from customers or Account Managers daily, including large, multi-line, or project-based orders.
• Serve as the primary support contact for key, high-volume, or complex accounts and projects, ensuring reliability and accountability.
• Work directly with the customer and Account Manager on pricing, inventory, and reporting needs for the job, including pricing strategy, margin review, and contract or bid support.
• Make sales and customer service follow-up calls to customers, identifying opportunities for additional business.
• Assess program strengths and identify areas for improvement and increased profitability inside our operation, and lead implementation of agreed improvements.
• Facilitate customer feedback to identify strengths and areas for improvement, and report trends and recommendations to management.
• Collaborate and grow relationships with customers, ensuring reliability and accountability.
• Manage and utilize opportunities to lower overall costs and increase revenue.
• Analyze and make independent recommendations regarding solutions to problems of high complexity, and serve as an escalation point for the team.
• Mentor, train, and guide Account/Project Support Specialists I and II, including onboarding new team members and sharing best practices.
• Develop, document, and maintain standard work, templates, and reports that improve consistency and efficiency across the team.
• Partner with Operations, Purchasing, and Account Managers to proactively resolve order, inventory, and delivery issues.
• Assist with light administration work for the operation center.
• Adhere to and support AMECO's Health, Safety & Environmental (HSE) and Sustainability Policies.
• Perform all other duties as assigned.

Education Requirements: Accredited two (2) year technical or business degree and five (5) years of related sales, account management, or customer service experience; or seven (7) or more years of related work experience. Equivalent combinations of education and relevant experience may be considered.

Minimum Qualifications:

• Minimum of five to seven years of experience in sales, account management, customer service, or related functions, with a proven track record of sales and customer service success.
• Demonstrated experience managing complex accounts or projects with minimal supervision.
• Excellent analytical and problem-solving skills with the ability to evaluate pricing, margins, and account performance and recommend solutions.
• Strong multitasking skills, with the ability to juggle multiple time-sensitive priorities while delivering quality customer support in a fast-paced environment.
• Ability to communicate with business etiquette, verbally and electronically, with management, coworkers, clients, vendors, contractors, and visitors.
• Ability to mentor and train others and to work well within a team environment.
• Strong organizational and time-management skills with exceptional attention to detail.
• Advanced proficiency in Excel (e.g., pivot tables, lookups, data analysis, and reporting) and proficiency in Microsoft Office applications, including Outlook, Word, and PowerPoint.
• Industrial/construction tooling knowledge is a plus.
• SAP experience is a definite plus, particularly SAP Business One.

Certifications, Licenses, Registration: No specific certifications required. Contract management or project administration certifications are a plus.

Supervisory Responsibilities: This position has no direct supervisory responsibilities.

Physical Demands/Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit, use a computer, and perform data entry.
• Regular use of office equipment including computers, telephones, and printers.
• Must possess visual acuity sufficient to review detailed financial and contractual documents.
• Occasional lifting and carrying of files or office materials up to 20 pounds.
• May occasionally visit project sites or operational facilities as required.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Generally favorable indoor office workspace, and/or;
• Role involves working alone and collaborating as part of a team. Often required to work at a fast pace to meet deadlines, thus some stress may occur.
• Occasionally the performance of this position will require exposure to production/manufacturing areas, which may result in being near moving mechanical parts or being exposed to fumes or airborne particles. These respective areas will require the use of personal protective equipment, such as safety glasses, hearing protection or hard hats. The noise level in the production/manufacturing areas is usually loud.

Travel Requirements: Limited travel may be required for project support, business meetings, training, or site visits. Occasional after-hours support may be required based on operational needs.

Joining the A-Team

What We Offer

We are committed to investing in our associates by providing meaningful career development opportunities, ongoing professional training, leadership advancement pathways, organizational stability, and a comprehensive total rewards package.

Our benefits include:

• Competitive base salary plus performance-based incentive opportunities designed to reward individual and organizational success
• Executive-level leadership development and continuing education opportunities
• Comprehensive medical coverage, including PPO and High-Deductible Health Plan (HDHP) options with Health Savings Account (HSA) or Flexible Spending Account (FSA) eligibility
• Dental insurance
• Vision insurance
• Eight (8) paid company holidays annually
• Generous paid time off (PTO) program
• 401(k) retirement plan with a company match of up to 4%
• Company-paid Life Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) coverage
• Employee Assistance Program (EAP)
• Voluntary supplemental benefits, including Accident, AD&D, Critical Illness, Hospital Indemnity, and additional Life Insurance coverage
• Additional executive benefits and perquisites may be available based on role eligibility

At AMECO, we recognize that our success is driven by exceptional people. We are dedicated to supporting our leaders with the resources, benefits, and opportunities they need to thrive personally and professionally.

Who We Are

AMECO is a full-service, global leader in integrated Site Services®, including scaffold material, design, and labor; tools; specialty rental and supply; construction equipment; vehicles; fleet services; energy solutions; workforce hydration; temporary facilities; and other site support solutions. Since 1947, we have partnered with industry leaders, facility owners, contractors, and government agencies to improve operational performance, increase productivity, and reduce project costs, no matter the scale: small, large, or truly epic.

At AMECO, expertise is more than a capability. It is our commitment. We leverage the knowledge, experience, and resources of our people to deliver innovative solutions that help our clients achieve greater efficiency, reliability, and project success.

Our proven track record spans capital construction projects and ongoing facility operations throughout North America. We specialize in managing critical indirect construction products and services while delivering measurable results through increased productivity, schedule certainty, cost optimization, and operational excellence.

AMECO serves a diverse range of industries, including:

• Power Generation
• Advanced Manufacturing & Technology
• Pharmaceutical & Biotechnology
• Liquified Natural Gas (LNG)
• Chemical Processing
• Infrastructure
• Marine
• Metals & Minerals
• Government & Rapid Response
• Commercial Construction

Through our comprehensive Site Services® solutions and customer-focused approach, we help clients maximize asset utilization, enhance performance, and successfully execute projects from planning to completion, and throughout operations and maintenance.

At AMECO, we don't just support projects. We unlock possibilities onsite, working together to make sites operate safely and efficiently, no matter the scale or complexity.