Resort Maintenance Technician/Ranger

Description

As our Resort Maintenance Technician/Ranger, you will perform routine and preventative maintenance to maintain the physical integrity of our Resorts while providing excellent customer service to our guests. You will also assist with all site set-ups for arriving and departing guests, scorting arrivals to their site after normal business hours, communicating all issues and concerns to the RV Resort Manager, and monitoring the pool(s) for unregistered guests. 

This position may require flexible scheduling availability.

Requirements

Job Requirements:

• Complete minor repairs to rental homes and facilities as needed
• Complete routine maintenance and minor emergency electrical repairs, plumbing, sewage, construction, and street repair
• Inspect the irrigation system regularly to ensure it is working properly and repair as necessary
• Inspect playground area and equipment, pool/spa area, and other recreational amenities to ensure everything is in good condition and make minor repairs as needed
• Ensure the resort is presentable and inviting at all times and that it adheres to IHM Outdoors's curb appeal standards
• Regularly treat for weeds, weed whips, rake leaves, plant flowers/shrubs, spreads mulch/woodchips/stones, trim shrubs and hedges, cut down and remove tree limbs damaged by adverse
• weather conditions, and perform other lawn care services as necessary
• Ensure trash/debris is picked up daily from common areas and streets on a daily basis
• Empty common area trash containers as needed
• Clean resort amenities which may include clubhouses, tennis courts, pickleball courts, resort offices, restrooms, laundry areas, bath houses, and maintenance garage
• Maintain vacant sites, including strap-downs and removal of trash and debris
• Remove snow from community streets, parking lots, building entrances, and other areas IHM Outdoors is responsible for maintaining, where applicable. (May include using a truck with a plow, spreading
• salt, snow blowing, and/or shoveling.)
• Complete checklists of the physical condition of resort sites prior to and after guest occupancy
• Assist Resort Manager with the supervision of service contractors
• Report all maintenance issues and concerns that may be identified while performing daily duties to the manager
• Ensure all resort streets and public access routes are free of hazards
• Maintain resort pool(s), tests chemical levels, and adjust appropriately, where applicable
• Maintain resort vehicles and equipment
• Follow safety procedures while performing duties, including safely operating vehicles when moving from site to site and picking up supplies
• Lead RVs to sites, ensuring to locate them properly within the individual site areas
• Assist guests with site set-up as needed
• Check transient sites daily for departures
• Remove trash from recently vacated transient sites
• Check all sites for issues or problems (i.e. water, sewer, hornets, etc.) and report all maintenance issues and concerns to Resort Manager
• Handle guest questions and complaints directly or refer them to the appropriate department
• Provide guests with accessibility by patrolling the resort frequently and assisting them when needed 
• Treat sites for fire ant infestation as requested and as a normal procedure when spotting units on-site
• Inspect tie-downs for cleanliness, rust, damage, and other problems prior to permitting their sale
• Oversee the sales of sewer donuts and electrical adapters, if applicable
• Complete site measurements as requested
• Deliver special packages and/or one-day mail to appropriate sites
• Assist with coverage of the main gate when needed
• Routinely check swimming pool(s) for unregistered guests, if applicable 
• Tag vehicles for removal by owner at unrented transient sites
• Follow safety procedures while performing duties

Job Qualifications:

• Basic computer proficiency, including the ability to use email and the internet
• Strong communication and customer service skills
• Ability to provide legible written reports
• Proficient skills in operating various hand tools, power equipment, and commercial machinery
• General knowledge of janitorial work, plumbing, electrical, and grounds maintenance
• Demonstrated knowledge of and broad experience in general maintenance techniques and repair work
• Ability to respond to resort needs during non-business hours while on-call
• 6 months previous maintenance experience in a campground or RV resort is preferred
• Flexibility to work events during non-business hours 
• Must have a valid driver's license 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. IHM Outdoors is unable to guarantee a specific number of work hours per week.

Training:

IHM Outdoors is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join IHM Outdoors from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance 
• HSA & FSA plans available! 
• Dependent care FSA
• Identity Theft Protection Insurance 
• Commuter benefits including transit & parking 
• Pet Insurance 
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program 
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services 
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Outdoors Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our properties and employee discounts within your brand 
• Discounts for friends and family within your brand 
• Team Member recognition and bonus 
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals 
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

IHM Outdoors uses E-Verify to confirm work authorization in all municipalities where it is required by law.