People Operations Specialist - Snr

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
 
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Job Description (What You Will Do): 

• Strategic Business Partnership
  • Serve as a trusted HR advisor to the country leadership team, providing strategic guidance on workforce planning, organizational design, talent management, succession planning, and performance optimization.
  • Translate business objectives into people strategies and action plans that deliver measurable business outcomes.

• Employee Relations & Industrial Relations
  • Lead and manage employee and industrial relations matters, including investigations, disciplinary processes, grievances, misconduct cases, conflict resolution, and employee concerns.
  • Provide expert advice on employment legislation, due process requirements, and risk mitigation while ensuring fairness, consistency, and legal compliance.
    Leading projects to move away from standard case management to long-term strategic approach on employee relations.

• Workforce Planning & Organizational Effectiveness
  • Develop and execute workforce planning strategies that align talent capabilities with current and future business needs.
  • Advise leaders on organizational structures, workforce productivity, capability building, and resource optimization.

• Change Management & Transformation
  • Lead and support organizational transformation initiatives, including new operating models, culture change programs, and digital HR transformation efforts.
  • Drive adoption of change initiatives while maintaining operational stability, employee engagement, and compliance requirements.

• Regional Program Localization
  • Partner with regional and global HR teams to adapt and implement enterprise-wide HR programs, policies, and initiatives to meet Malaysia-specific business and regulatory requirements.
  • Drive effective deployment and adoption of HR programs locally.

• Talent Management & Succession Planning
  • Facilitate talent review and succession planning processes to identify, develop, and retain high-potential talent.
  • Build organizational bench strength and partner with leaders to strengthen leadership capability and readiness.

• Leadership Coaching & Performance Management
  • Coach and develop people leaders on talent management, employee relations, leadership effectiveness, and performance conversations.
  • Support the performance management process by providing guidance, tools, and interventions to drive a high-performance culture.

• People Analytics & Workforce Insights
  • Analyze workforce data, employee trends, talent metrics, and organizational health indicators to identify risks and opportunities.
  • Use data-driven insights to influence business decisions, improve workforce outcomes, and support strategic planning.

• Continuous Improvement
  • Drive process improvement initiatives that enhance HR effectiveness, employee experience, and operational efficiency.
  • Support the evolution of HR practices through innovation, technology adoption, and best-practice implementation

Education:

• Bachelor's degree or equivalent, in any discipline.

Experience:

• Four (4) years relevant work experience in HR or related fields

Knowledge, Skills and Abilities

• Fluency in English and local language
• Judgement & Decision Making Skills
• Presentation Skills
• Written & Verbal Communication Skills
• Accuracy & Attention to Detail
• Influencing & Persuasion Skills

Job Posting End Date: