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JOB DETAILS

Contact Center Manager

CompanyWireNut Home Services
LocationColorado Springs
Work ModeOn Site
PostedOctober 9, 2026
About The Company
WireNut Home Services is a local family owned business and have been in business since 2004 - growing each and every year. We hire the best professional Electricians, Plumbers and HVAC technicians. We believe that the best companies are built by having the best people on our team. Our team has earned over 60,000 happy reviews and a record 10 BBB Excellence in Customer Service Awards. In addition, we have won the Gazette's Best Work Places, 7 years in a row! Our call center takes thousands of calls from customers all along the Front Range to fix their HVAC, Plumbing, and Electrical systems. We have never had a layoff and require no overnight travel. We are looking for people that want to grow with us our record setting service!
About the Role

Description

Ready to be recognized and rewarded for your hard work?  

At WireNut, our team members are the foundation of our success. Through our core values of family, care and grow, we enrich lives through trust in the trades. Leading us to make it a priority and show our appreciation every day. We offer industry-leading pay, a company vehicle you can take home, consistent year-round work with no seasonal layoffs, and a generous PTO and sick leave package. Join a company where your growth and career development truly matter.

WIRENUT INVESTS IN YOU! 


Who we are:  

Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year. 


What You’ll Do 

As a Contact Center Manager

  • Hiring, coaching, and motivating contact center staff to ensure high-quality customer service with our call takers, dispatchers, permits coordinator, and customer enrichment specialist.
  • Implementing strategies and technologies to improve the customer journey and satisfaction across all communication channels.
  • Reviewing and holding contact center staff accountable to KPI's.
  • Managing daily operations, including scheduling, supervising, and ensuring efficient workflows.
  • Aligning contact center operations with overall business objectives and providing insights into customer needs to drive improvements. 

 Basic Requirements (Required Skills/ Experience):   

  • Customer service experience
  • Goal oriented 
  • Strong leadership skills
  • Ability to pass a background check and drug screening
  • Adaptability to constantly changing business needs and additional responsibilities


Compensation: $60,000-75,000k/year

 

Benefits: 

  • Competitive Compensation – Paid Weekly 
  • Comprehensive Medical, Dental, and Vision Insurance  
  • PTO AND Sick time package  
  • 401(k) Plans  
  • Paid Holidays (Office Closed)   
  • Life Insurance 
  • Legal Shield  
  • Disability 

 

Perks: 

  •  WireNut gear!
  • Company sponsored events
  • Quarterly banquets
  • Fun off-site events
  • Company contests, and more!

Job Type: Full-Time

 

Key Skills
Customer ServiceLeadershipCoachingStaff MotivationKPI ManagementOperations ManagementSchedulingWorkflow OptimizationStrategic PlanningCommunicationProblem SolvingTeam Management
Categories
Customer Service & SupportManagement & LeadershipAdministrativeTrades
Benefits
Medical InsuranceDental InsuranceVision InsurancePaid Time OffSick Leave401(k) PlansPaid HolidaysLife InsuranceLegal ShieldDisability InsuranceCompany Vehicle
Job Information
📋Core Responsibilities
The Contact Center Manager is responsible for hiring, coaching, and motivating staff to ensure high-quality customer service across all communication channels. They will also manage daily operations, implement improvement strategies, and hold staff accountable to key performance indicators.
📋Job Type
full time
💰Salary Range
$60,000 - $75,000
📊Experience Level
5-10
💼Company Size
43
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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