Dining Service Supervisor - Wilmington College

Hallmark Dining Service at Wilmington College is seeking a dependable, motivated, and hands-on Food Service Supervisor to help lead daily dining operations and provide an exceptional dining experience for students, faculty, staff, and campus guests.

The Food Service Supervisor plays an important role in ensuring efficient service, maintaining high standards of food quality and safety, supporting employees, and creating a welcoming environment for the campus community. This position requires a strong work ethic, effective communication skills, sound judgment, and the ability to lead by example in a fast-paced food service environment.

The ideal candidate is proactive, adaptable, and capable of balancing operational responsibilities with team leadership and customer service. We are looking for someone who takes initiative, solves problems independently, and understands that successful dining operations depend on both excellent food and excellent service.

Essential Duties and Responsibilities

Daily Operations

• Supervise daily food service operations to ensure timely, efficient, and consistent service.

• Ensure food is prepared, presented, and served according to established quality standards, recipes, and portion guidelines.

• Monitor food stations, serving lines, dining areas, and service supplies to maintain readiness throughout each meal period.

• Assist with food preparation, serving, stocking, cleaning, and other operational duties as needed.

• Respond promptly to operational challenges and make sound decisions to maintain service quality and efficiency.

• Ensure opening, closing, and shift-transition procedures are completed accurately and consistently.

Team Leadership and Employee Development

• Provide direction, support, and accountability to hourly dining service employees.

• Assign duties, communicate expectations, and ensure employees remain productive and engaged throughout their shifts.

• Lead by example by maintaining a positive attitude, demonstrating professionalism, and actively participating in daily operations.

• Train employees on food preparation, service procedures, sanitation, and workplace expectations.

• Address performance concerns, reinforce established policies, and communicate significant employee issues to management.

• Foster a respectful, collaborative work environment that emphasizes teamwork, reliability, and accountability.

Food Safety and Sanitation

• Ensure compliance with applicable food safety regulations, sanitation standards, and company policies.

• Monitor proper food temperatures, storage practices, labeling, rotation, and handling procedures.

• Ensure workstations, equipment, dining areas, and kitchen spaces are maintained in a clean and sanitary condition.

• Identify and correct food safety or sanitation concerns promptly.

• Support inventory management and minimize food waste through proper preparation, storage, and portion control.

Customer Service and Campus Engagement

• Maintain a welcoming, professional, and student-focused dining environment.

• Respond courteously to questions, concerns, and feedback from students, faculty, staff, and guests.

• Help resolve service issues promptly and communicate recurring concerns to management.

• Support special dining events, themed meals, campus programs, and other activities as assigned.

• Work collaboratively with other dining team members to improve service, food quality, and the overall guest experience.

Administrative and Other Responsibilities

• Assist with monitoring inventory, tracking supplies, and identifying ordering needs.

• Support employee scheduling, attendance tracking, and shift coverage as assigned.

• Communicate operational needs, equipment concerns, and staffing issues to management.

• Assist with controlling labor costs, food waste, and other operating expenses.

• Perform other duties as assigned to support the successful operation of Hallmark Dining Service.

Qualifications

Required Qualifications

• Previous experience in food service, hospitality, or a related field.

• Previous leadership, supervisory, or team-lead experience preferred.

• Strong communication, organization, and problem-solving skills.

• Ability to work effectively in a fast-paced environment and manage competing priorities.

• Demonstrated reliability, professionalism, and accountability.

• Ability to provide direction to employees while maintaining positive working relationships.

• Commitment to food safety, sanitation, quality service, and customer satisfaction.

• Ability to perform hands-on food service duties, including standing for extended periods and lifting or moving supplies as required by the position.

• Ability to work a flexible schedule that may include evenings, weekends, holidays, and special events, based on operational needs.

Preferred Qualifications

• Experience in institutional dining, college or university food service, or high-volume food service operations.

• Knowledge of food safety standards and safe food handling practices.

• Experience training employees and managing daily shift responsibilities.

• Familiarity with inventory control, food waste reduction, and labor management.

• Food safety certification, such as ServSafe, or willingness to obtain certification as required.

Key Competencies

• Leadership: Sets clear expectations, supports employees, and holds the team accountable.

• Initiative: Recognizes what needs to be done and takes action without waiting for constant direction.

• Problem-Solving: Uses sound judgment to address challenges and keep operations running smoothly.

• Adaptability: Responds effectively to changing priorities, staffing needs, and service demands.

• Customer Focus: Understands the importance of a positive dining experience for the campus community.

• Teamwork: Works collaboratively with employees, management, and campus partners.

• Attention to Detail: Maintains consistent standards for food quality, sanitation, presentation, and service.

Work Environment

This position operates in a high-volume college dining environment that requires frequent interaction with employees and guests. The Food Service Supervisor must be comfortable working in a commercial kitchen and dining service setting, adapting to changing operational demands, and remaining actively engaged during meal periods.

About Us:

Hallmark Management Service is an onsite food service management company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in made from scratch and made to order meals. Our customers will find a wide variety of fresh salads and soups, deli sandwiches, hot entrees, delicious sides, inspiring accompaniments, homemade desserts and more.

Our values are purposefully simple, we believe in being honest, hardworking, hospitable, and hungry to achieve great things together. These four simple words help us define what is important and how to make good decisions that we can be proud of together.

At Hallmark Management, we offer:

• Paid time off
• Paid Holidays
• Annual opportunities for merit increases
• Medical, Dental, Vision Insurance
• 401K with a company match
• Free Meal while working
• Free nonskid shoes

Job Related Duties & Responsibilities

• Demonstrates complete understanding of all menu items being served and can access associated allergen or additional information that customers may need
• Lead by example in consistently supporting company policies (i.e. uniform, name tags, safety, cut gloves, etc.)
• Holds team accountable through field coaching during the shift
• Supports team in maintaining a clean and organized workspace storing, labeling and rotating product according to our standards
• Assures all station specific standards are always being met through the employees working in those areas
• Provides direction to assigned staff to assure that customers are being efficiently served based upon volume throughout meal service
• Communicate service issues/information to management as needed to assure a smooth-running operation
• Exhibits a customer comes first attitude

Position Requirements:

• Background Check/Drug Screen 
• Ability to work as part of a team
• Requires occasional lifting, carrying, pushing, pulling up to 40 lbs.
• Requires constant standing and walking