Dispatcher & Scheduler

Description

Help people stay connected to the services, appointments, and communities that matter most. At Voluntary Action Center, transportation is more than a ride. It is a connection to independence, healthcare, nutrition, family, and everyday life.

We are looking for a compassionate and organized Dispatcher & Scheduler to help coordinate safe, reliable transportation for the individuals and communities we serve.  This position will work Monday through Friday from 9:30 AM - 3:00PM.

In this role, you will be an important part of making sure each day runs smoothly and helping clients schedule rides, supporting Vehicle Operators, adjusting routes when plans change, and responding quickly when challenges arise. If you enjoy helping people, solving problems, and being part of a team with a meaningful mission, we would love to hear from you.

What You’ll Do

• Coordinate and schedule passenger trips
• Help clients access reliable transportation services
• Monitor daily routes and make adjustments as needs change
• Communicate with clients, Vehicle Operators, medical offices, and community partners
• Respond to delays, cancellations, vehicle issues, and other service needs
• Support Vehicle Operators with clear directions and schedule updates
• Help coordinate rider accommodations and individual service needs
• Maintain accurate trip, rider, and transportation records
• Support the Transportation team with daily operations and documentation
• Occasionally provide driving coverage when needed

Why Join VAC?

• Purpose-driven work; see the impact of what you do every day 
• Generous paid time off 
• Paid holidays & bereavement leave 
• Employee Assistance Program (EAP) 
• Opportunities for growth and development 
• A supportive and mission-focused team culture

Requirements

We’re looking for someone who is compassionate, dependable, organized, and enjoys helping others. The ideal candidate is comfortable working in a fast-paced environment, managing multiple priorities, communicating clearly, and adapting when plans change.

• High school diploma or equivalent
• Two years of related experience preferred
• Strong customer service, communication, and organizational skills
• Comfortable using computers and learning new software
• Familiarity with local roads and communities
• Valid Illinois driver’s license
• Ability to pass background check
• Spanish-speaking ability is strongly desired

Physical Requirements

This role involves a mix of sitting, standing, and movement throughout the day, with occasional lifting up to 30 lbs. Requires the ability to operate a vehicle and standard office equipment, along with strong vision, hearing, and coordination. Must be able to meet DOT medical requirements for public transit drivers.

Voluntary Action Center is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, marital status, veteran or military status or any other status protected by law.