Ground System Operator II

Company Overview

Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.

Now part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.

Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.

What We’re Looking For:

If you are a science and space enthusiast who is excited about working on cutting-edge technology and with a talented team of professionals, then you will be excited about the Ground System Operator II opening with Iridium for a Space Development Agency (SDA) project. As a Ground System Operator II, you will participate in monitoring and controlling ground systems at one of the SDA Operations Centers. You will work 12-hour shifts with a team in a 24/7, multi-satellite operations environment. You will thrive in this role if you have a desire to learn and execute new technical skills and are highly motivated and passionate about engineering and space systems. 

This position requires an active/current Secret Security Clearance (A U.S. Security Clearance that has been active in the past 24 months is considered active). 

What You’ll Do:

• Perform real-time monitoring of the ground system in support of the SDA mission 

• Analyze operational data and execute first level troubleshooting to resolve issues 

• Support data-driven investigations and troubleshooting of software and system logs 

• Monitor spacecraft fleet-level health and status 

• Work collaboratively with the team to detect and recover from issues within the Iridium ground system applications, and for a global network of remote teleport antennas and Wide Area Network (WAN) 

• Assist in validating fixes and confirming system stability following recovery actions 

• Support real-time anomaly investigation and resolution and follow established Fault Escalation policies and procedures 

• Participate in deeper technical analysis of anomalies and contribute operational insight to factory teams 

• Support process improvement initiatives by properly documenting all events through an anomaly and issue reporting process 

• Create accurate, timely, and descriptive event logging for all ground system outages or system events 

• Participate in testing and evaluating new software releases, patches, and configuration changes prior to operational rollout 

• Execute operational test cases and provide structured feedback to developers and system engineers 

• Assist with rollout activities for new tools, capabilities, or ground system applications, including integration checks and post-deployment monitoring 

• Help develop and refine updated procedures, troubleshooting documentation, and operational best practices for newly introduced capabilities 

What You’ll Need to Succeed:

• Bachelor’s degree in Engineering, Computer Science, or related field OR equivalent relevant experience in a network operations or spacecraft operations environment in lieu of degree 

• 2+ years of related engineering experience 

• Strong communication skills, with the ability to clearly present information and ideas to others 

• Have confidence and be able to easily build meaningful relationships with your manager and members of your team 

• Must be able to prioritize your tasks, be self-aware enough to identify and correct your mistakes, and not be afraid to ask for help when needed 

• Be active in seeking out ways to improve yourself and gain new knowledge, and be enthusiastic in sharing knowledge with others 

• Interest or experience in technical troubleshooting, software testing, or scripting to support evolving operational tools is beneficial 

Things That Would be Great if You Brought to the Table:

• Proficiency in the LINUX operating system, as well as standard PC usage and applications 

• Familiarity with software development and programming skills 

• Exposure to system test environments, automation tools, or telemetry analysis techniques is a plus 

We’ll also need you to:

• Work 12-hour shifts 

• Be a U.S. citizen 

Work Environment:

This position exclusively works onsite in a classified operations center; remote work is not available. The position is largely sedentary with the majority of the position sitting in a chair and working with a computer. The role uses basic office equipment including a phone, video, computer, keyboard, mouse and printer. For meetings in person, this position will need to be able stand, walk within the office and climb stairs on occasion.  

Additional Information

This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.

Base Pay Range: $76,000 - $95,000

Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.  

Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.