✨ Our 2026 Hiring Report is out — see what 146,050 job postings say about getting hired.

Read the report →
JOB DETAILS

Bilingual Customer Service Agent

CompanyQualfon
LocationMexico City
Work ModeOn Site
PostedOctober 11, 2026
About The Company
Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused CXM solutions that enhance your brand and improve your customer’s lives. Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, Qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.
About the Role

Overview

Join the Team!

Are you looking for a stable opportunity with growth opportunities, benefits, and a positive work environment?

We are hiring Bilingual Customer Service Agents to work 100% onsite in Mexico City.

 

Join a company that values your professional development, well-being, and growth.

 

Responsibilities

What will you do in this role?

As a Bilingual Customer Service Agent, you will:

  • Provide personalized, high-quality customer service in English and Spanish.
  • Actively listen to customers and resolve inquiries with empathy and professionalism.
  • Provide clear and accurate information while supporting customer needs.
  • Focus on delivering a positive customer experience from the first interaction.
  • Manage multiple tasks while maintaining service quality and attention to detail.

 

Qualifications

What are we looking for?

  • English proficiency: B2+ (spoken and written).

  • Completed high school diploma.

  • Strong communication and customer service skills.

  • Problem-solving skills and attention to detail.

  • Basic knowledge of MS Office and internet tools.

  • Ability to type at least 25 words per minute with 90% accuracy.

  • Customer service or Call Center experience is preferred.

  • Availability to work 100% onsite and with flexible/rotating schedules.

  • Must be 18 years or older.

  • Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.

What We Offer

  • Competitive salary + performance bonus.
  • 100% paid training from day one.
  • Statutory benefits.
  • Career growth and professional development opportunities.
  • Free access to Qualfon University and Coursera.
  • Support and guidance from our Care Coaches.
  • Employee referral bonus program.
  • Collaborative and multicultural work environment.

 

Virtual Interview Requirement

Candidates participating in the recruitment process virtually are required to turn on their camera during the interview.

 

Ready to take the next step in your career?

 

Apply today and join Qualfon!

Key Skills
Customer serviceBilingual communicationActive listeningProblem-solvingAttention to detailMS OfficeTypingCall center operationsEmpathyProfessionalism
Categories
Customer Service & SupportAdministrative
Benefits
Performance bonusPaid trainingStatutory benefitsCareer growth opportunitiesProfessional developmentFree access to Qualfon UniversityFree access to CourseraCare coach supportEmployee referral bonus
Job Information
📋Core Responsibilities
Provide personalized, high-quality customer service in both English and Spanish while resolving inquiries with empathy. Manage multiple tasks efficiently to ensure a positive customer experience from the first interaction.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
10384
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page