JOB DETAILS
Reservations Agent
CompanyAccorHotel
LocationPhú Quốc
Work ModeOn Site
PostedOctober 12, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
We are seeking a professional and customer-focused Reservations Agent to join our team in the beautiful island of Phu Quoc, Vietnam. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience.
- Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels
- Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings
- Accurately record all required reservation information in our Property Management System
- Upsell room types and additional services to maximize revenue while meeting guest needs
- Provide detailed information about our property, amenities, and local attractions in Phu Quoc
- Collaborate with other departments to ensure guest requests and special requirements are met
- Handle changes, cancellations, and special requests with a customer-centric approach
- Maintain up-to-date knowledge of room availability, rates, and promotional offers
- Assist in resolving customer complaints and concerns in a timely and professional manner
- Contribute to the continuous improvement of our reservation processes and guest experience
Qualifications
- Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry
- Excellent command of English; knowledge of additional languages is a plus
- Professional telephone etiquette and strong written communication skills
- Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications
- Typing skills of approximately 40 words per minute
- Detail-oriented with the ability to multitask in a fast-paced environment
- Strong problem-solving skills and ability to make decisions independently
- Flexible availability to work various shifts, including weekends and holidays
- Customer-focused mindset with a passion for delivering exceptional service
- Knowledge of Phu Quoc's attractions and services is highly beneficial
- Familiarity with Vietnamese culture and customs is a plus
- Ability to work collaboratively in a team environment
- Strong organizational skills and attention to detail
Additional Information
What awaits you...
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.
Key Skills
Customer serviceProperty management systemsOperaMicrosoft officeUpsellingCommunicationProblem-solvingMultitaskingAttention to detailTelephone etiquetteReservation managementHospitality
Categories
HospitalityCustomer Service & SupportSalesAdministrative
Benefits
Competitive packageDevelopment opportunities
Job Information
📋Core Responsibilities
The Reservations Agent will serve as the primary point of contact for guests, managing inquiries and bookings across various channels. They are responsible for accurately recording reservation data, upselling services, and collaborating with other departments to ensure a seamless guest experience.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
101950
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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