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JOB DETAILS

Guest Service Agent

CompanyAccorHotel
LocationSebong Lagoi
Work ModeOn Site
PostedOctober 12, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick  Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

Job Description

  • Vocational diploma or degree in hospitality or business management or equivalent.​

  • Prior experience in upscale environment within front office or food and beverage function.​

  • Fluent in the national language and a good working level of English. Ability in a third-language is an added advantage.​

  • Knowledge of international hotel chain standards, Property Management System and hotel processes are preferred.

  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Front Office OperationsFood And Beverage ServiceHospitality ManagementProperty Management SystemCustomer ServiceCommunication SkillsMultilingualism
    Categories
    HospitalityCustomer Service & SupportFood & Beverage
    Job Information
    📋Core Responsibilities
    The Guest Service Agent will manage front office operations and support food and beverage functions to ensure high-quality guest experiences. They are responsible for maintaining international hotel chain standards and utilizing property management systems effectively.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    101950
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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