Associate Branch Manager, Fleet Rental
Build Your Career With Master’s Transportation
At Master’s Transportation, we’re growing, and we’re looking for great people to grow with us. For more than 30 years, we’ve provided commercial transportation solutions to organizations across the country. We’re proud of what we’ve built, but even more excited about where we’re going next.
Help Lead the Branch. Build Your Career.
If you’re someone who can keep people, customers, vehicles, and priorities moving in the right direction, this could be a great next step. As our Associate Branch Manager, you’ll work closely with Department Leaders and have a hands-on role in nearly every part of the branch, including customer service, fleet operations, transportation logistics, employee leadership, sales support, and daily operations.
This isn’t a role where you’ll spend your entire day behind a desk. We’re looking for someone who is comfortable jumping in, solving problems, supporting the team, and helping create a great experience for our customers.
Why Join Us?
We believe great work should come with great benefits. Master’s Transportation offers a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and future.
- Generous paid time off plus 12 paid holidays
- Competitive medical, dental, and vision insurance options
- Company-paid life insurance and short- and long-term disability coverage
- 401(k) retirement plan with company match and immediate vesting
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Employee discounts on travel, entertainment, and more
- Ongoing investment in employee growth and developmen
Job Summary:
The Associate Branch Manager supports the daily operations, customer service, fleet utilization, and team performance of a Master's Transportation rental branch. This role serves as a key leadership partner to the District Manager and helps ensure the successful execution of branch objectives related to revenue growth, customer satisfaction, fleet readiness, operational efficiency, and employee development. The Associate Branch Manager provides hands-on leadership across rental operations, transportation logistics, vehicle preparation, customer account management, and branch administration while maintaining Master's Transportation's commitment to delivering exceptional service and safe, reliable transportation solutions.
Essential Functions:
- Assist in managing the day-to-day operations of the branch.
- Ensure the branch operates efficiently and complies with company policies and procedures.
- Monitor and manage inventory, supplies, and equipment.
- Ensure a high level of customer satisfaction by addressing customer needs and resolving issues.
- Handle complex customer inquiries and complaints with professionalism and efficiency.
- Foster a customer-focused environment and train staff on best practices in customer service.
- Lead the recruiting, training, and supervision of branch staff.
- Provide coaching and development opportunities to enhance team performance.
- Schedule staff to ensure adequate coverage and manage time-off requests.
- Conduct performance evaluations and provide constructive feedback.
- Support the District Manager in developing and implementing sales strategies to achieve branch targets.
- Promote branch services and products to meet customer needs.
- Analyze sales data and customer feedback to identify opportunities for improvement.
- Assist in organizing and participating in community events and marketing activities.
Competencies:
- Job Knowledge
- Quality
- Employee Development
- Dependability
- Time Management
- Customer Service
Supervisory Responsibilities:
- May direct the work of clerical or operational employees in lower job classifications.
- May assist in training newly hired coordinators and other rental branch staff.
Work Environment:
- This job operates in a professional office setting.
- This job includes monitoring and overseeing a parking lot of fleet vehicles
Physical Demands:
- Prolonged periods sitting at a desk and working on a computer, combined with periods of walking parking lot.
- Must be able to lift up to 20 pounds at times.
Required Education/Experience/Certifications:
- Bachelor’s degree in Business Administration or equivalent experience.
- Valid, unrestricted driver's license required
- Proficiency in Microsoft Office products, particularly Outlook, Teams, and Excel
- 1-3 years in a management or supervisory role
- 1-3 years of experience in an administrative and client-facing role.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
AAP/EEO Statement
Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
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