Client Services Accountant

ABOUT IQ-EQ

Is a global investor services group with deep expertise in private markets. We support investment managers, asset owners and global businesses with the administration, compliance, governance, data and reporting that their structures depend on.

Across 25 jurisdictions, our 6,500+ professionals combine technical strength, connected technology and human understanding – the IQ and the EQ – to free clients from operational complexity and give them the peace of mind to focus on their core business activities.

Our IQ is our technical, regulatory and operational expertise, underpinned by data, technology and coordinated global delivery. Our EQ is our human partnership: understanding the business behind the numbers, the culture behind the structures and the individuals behind the screens.

With more than US$950 billion of assets under administration, our global client base includes 13 of the world’s top 15 private equity firms* and 19 of the top 25 private debt firms**.

One relationship connects our clients to the right expertise as needs evolve, helping them move forward with clarity and confidence, wherever they operate..

To find out more about IQ-EQ visit iqeq.com

This role

• To provide high quality service deliverables to the firm’s Real Estate (RE) Clients you are responsible for, ensuring all deliverables are met and the Clients expectations are managed and met on a day to day basis.
• This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to RE clients.
• Expected to help improve the processes and efficiencies of the department.
• Be subject matter expert of Real Estate Fund Structures accounting and administration processes.

What you'll do

Core Responsibilities:

• You'll manage financial services for a portfolio of Real Estate clients, ensuring strong client relationships and the accurate, timely delivery of reports and information.
• You'll act as a director or responsible officer for Real Estate entities in Japan, supporting transactional and regulatory requirements.
• You'll proactively develop your expertise through training, identify areas where additional support is needed, and contribute to continuous learning and improvement.
• You'll serve as the subject matter expert for designated clients, maintaining a thorough understanding of LPAs, SLAs, Fee Agreements, and other technical requirements.
• You'll minimize risk by ensuring adherence to established procedures, controls, and checklists, while promoting compliance and operational excellence across the team.

Tasks / Duties:
Client Delivery

• Deliver timely quality service to RE Client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
• Complete a review on designated Client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
• Ensure that KPIs are developed, implemented and reported in a timely manner in accordance with agreed SLA’s
• Prepare periodic timetable for all client work and manage periodic process to ensure all deliverables adequately resourced and completed on time
• Maintain regular contact with Client through regular and ad-hoc phone calls and emails detailing upcoming deliverables and progress thereof.
• Assist with new business take on where required.

Management of Workflow

• Work with team members on client deliverables to ensure adequate resources are allocated and fully utilised
• Ensure to prepare all work to a standard suitable for client review
• Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
• Ensure reconciled cash balances are maintained for all clients at all times.
• IQ-EQ Fee Management
• Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes, when appropriate

Systems

• Understand and use best practice on Yardi, Investran and other platforms
• Understand and make best use of the functionality in our software when producing accounts
• Ensure Client database is up to date and accurate in systems

Risk

•  
• Ensure relevant procedures and checklists are adhered to to minimise risk of errors
• Report any breaches, complaints or errors to Compliance officer promptly
• Ensure all error reports are completed for review on the day an error is identified

Other

• Undertake any additional reasonable requests as deemed by the firm

What we offer

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and are proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: Additional social benefits such as Medical and Dental insurance coverage on your Day 1 with 2 dependents covered and group life and accident insurance
• Annual leave: All our employees are entitled to 25 days paid leave
• Hybrid working arrangement: We recognize the value of working flexibly and are keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

About you

• You hold a bachelor’s degree and a recognized professional accounting qualification, such as Japanese CPA, Japanese Certified Public Tax Accountant, US CPA, or an equivalent certification.
• You have at least three years of management accounting or fund accounting experience within the real estate industry, with strong knowledge of Japanese GAAP and working knowledge of US GAAP and IFRS.
• You possess strong Japanese and English communication skills, both written and verbal, and are comfortable interacting with senior management and stakeholders.
• You have experience reviewing property and management accounts, understand key real estate accounting concepts and processes, and are proficient in property management systems (e.g., Yardi or Horizon) and advanced Excel functions, including Pivot Tables and data analysis.
• You demonstrate excellent organizational, prioritization, and interpersonal skills, thrive in fast-paced environments with tight deadlines, and bring a proactive, collaborative approach to working in financial services and cross-cultural environments.

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders, including our employees, clients, and local communities, while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve, whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to colleagues. We want to empower our 5,500+ employees, from 94 nationalities, speaking 41 languages across 25 countries, to each achieve their potential. Through IQ-EQ Launchpad, we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We're committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.