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JOB DETAILS

Sales Support

CompanyJohnson RV
LocationFife
Work ModeOn Site
PostedOctober 13, 2026
About The Company
Johnson RV is a family-owned business with RV dealerships in Oregon and Washington. We are proud to be the leader in premium pre-owned RVs, with the largest selection of motor homes in the Pacific Northwest. Our team is committed helping our customers achieve their lifestyle, travel goals and dreams. In order to build such a relationship with our customers, we work hard to offer only the cleanest, highest-quality RVs. This is by nationally selecting each RV to ensure we have the largest selection of premium pre-owned RVs available. And, our friendly and courteous sales staff know that buying a motorhome is a big purchase. That’s why we believe in a zero pressure sales process. Our team will take the time to show you every RV and answer every question. In addition to having one of the largest selections of pre-owned RVs in the country Johnson RV’s Oregon location is proud to sell new motor homes from Jayco, Roadtrek, Forest River, Leisure Travel, Pleasure Way. Stop in and take one for a spin. We strive to operate according to the following values with our customers, employees, owners and community: INTEGRITY: Building trust and stronger relationships with all, TEAMWORK: Working together to achieve everybody’s goals, FINANCIAL RESPONSIBILITY: Achieving financial stability and growth for all, and EXCELLENCE: Striving to meet and exceed expectations We have won many prestigious awards to include Leisure Travel Vans Gold Award in 2013 & 2014 for Outstanding Sales, we are also in the top 100 fastest growing private companies - "Portland Business Journal"​ We are also known for our contribution and time devoted to the community including but not limited to Dornbecker Children's Hospital, Boxes of Love Project, Sandy High School, Candle Lighters and Cycle Oregon.
About the Role

Description


Job Details

Job Type

Full-time

Fife, WA


Description

We have an immediate opening for Sales Concierge that will directly assist our Sales department. You would be the go to person to answer all questions customers may have during the walk thru process as well as after if contacted by customer or direct them to the proper advisor for answers. Be the contact point for the customer during their delivery day for any questions they may have. Direct customer through proper department’s day of delivery once orientation has been completed. Close up RV so that it’s ready for transit. 


REQUIREMENTS


ESSENTIAL FUNCTIONS:

  1. Perform orientation on all makes and models of RV’s day of customer delivery
  2. Educate customer on how to operate their new RV within two hours 
  3. Notify delivery coordinator of all issues that may become a problem during the walk thru
  4. Create and maintain a safe work environment that meets all requirements
  5. Hold a very high standard of customer service throughout the delivery process
  6. Demonstrates Corporate Values in action within the department and organization
  7. Set up both the red-carpet display and unit before customer arrives to take delivery
  8. Go over all ‘Due Bill’ items and promises made to the customer to make sure they have been completed day before delivery date
  9. Help to transport RVs on the lot when there are no delivery dates set

ADDITIONAL RESPONSIBILITIES:

  1. Assumes other activities and responsibilities from time to time as directed
  2. Commitment to ongoing personal and professional along with product knowledge 
  3. Provides orientation videos of our own products to post on the website
  4. Ability to walk up to 3 orientations per day if needed

PERFORMANCE METRICS:

  1. Maintain 90% or higher for CSI surveys measured on a monthly basis by delivery coordinator. 
  2. 100% completion of delivery setup of red carpet and unit before customer arrives at dealership.
  3. Effectively perform an orientation walk thru to customers satisfaction within 2 hours.
  4. Inspect unit and ‘Due Bill’ items for completion the day before customers delivery date.
  5. Problem solves issues that may come up during delivery to ensure customer satisfaction.

EDUCATION AND EXPERIENCE:

  1. Prior customer service skills is a plus
  2. Prior role or training Problem solving skills is a plus
  3. Prior training in communication is a plus
  4. Proven ability to train, and educate people

PERSONAL CHARACTERISTICS:

  1. Ability to set and meet goals
  2. Meticulous attention to detail
  3. High degree of problem-solving skill
  4. High customer satisfaction skills
  5. Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature. 
  6. Ability to be decisive and able to recognize and support the organization's preferences and priorities. 
  7. Strong communication skills, written and verbal. 
  8. Results oriented with the ability to balance other business considerations. 
Key Skills
Customer ServiceCommunicationProblem SolvingRV OrientationAttention To DetailInterpersonal SkillsGoal SettingTime ManagementProduct KnowledgeDelivery Coordination
Categories
SalesCustomer Service & SupportRetailAdministrative
Job Information
📋Core Responsibilities
The Sales Concierge will assist the sales department by conducting RV orientations for customers and serving as the primary point of contact during delivery days. They are also responsible for preparing RVs for transit and maintaining a safe, customer-focused environment.
📋Job Type
full time
💰Salary Range
$20 - $24
📊Experience Level
0-2
💼Company Size
123
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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