AI Solutions Specialist

Description

Build your career with Heritage Auctions, the world’s largest collectibles auctioneer.

Celebrating its 50th anniversary in 2026, Heritage Auctions has spent five decades connecting collectors with extraordinary objects and the stories behind them. Headquartered in Dallas, Texas, with offices across the United States and around the world, Heritage serves more than 50 auction categories, including Coins, Sports, Comics, Entertainment, Historical, Jewelry, Fine and Decorative Art, Luxury Accessories, Wine, and many more. Join a collaborative, fast-paced company where curiosity is valued, expertise is celebrated, and every day offers an opportunity to work with remarkable pieces of history and culture.

SUMMARY: Heritage Auctions is seeking an experienced AI Solutions Specialist to work forward deployed within the business,

helping employees use artificial intelligence to improve everyday work. This role combines hands-on solution development with employee enablement. You will work directly within business teams to build relationships, develop a deep understanding of their workflows, and identify where AI and automation can make a meaningful difference. You will build practical AI solutions and help teams develop the skills and confidence to create, use, and improve solutions themselves. Success means both measurable business improvements and teams becoming more capable and independent in their use of AI. As part of our Enterprise AI team, you will bring demonstrated experience applying AI to real business workflows, strong judgment about where it adds value, and the ability to explain and teach it clearly. You should be comfortable moving from observing a business process to delivering a working solution, validating its results, and supporting its adoption. 

BENEFITS:

• Medical, Dental, and Vision coverage
• Paid time off
• 401k savings plans
• Daily Pay: Access your pay when you need it!
• Onsite gym with access to a personal trainer

LOCATION:
South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane

COMPENSATION:
Commensurate based on experience.

KEY RESPONSIBILITES: 

• Build strong relationships with business teams, observe their day-to-day work, and develop deep knowledge of

their processes, challenges, and priorities. Identify meaningful opportunities to improve productivity, accuracy,

and service, and determine whether AI, traditional automation, or a simpler process improvement is the best

approach.

• Translate business requirements into clearly scoped departmental solutions using approved enterprise tools

such as ChatGPT and Microsoft Copilot. Independently design, test, and maintain custom agents, AI assistants,

reusable prompts, and workflows from initial prototypes through rollout and ongoing improvement.

• Explain AI capabilities, limitations, and tradeoffs in plain language. Deliver coaching, demonstrations, and

training tailored to each team’s actual work and level of experience.

• Define success criteria for every solution and evaluate outputs for accuracy, consistency, and usefulness.

Incorporate employee feedback and appropriate human review, including where specialist judgment remains

necessary.

• Document clear guides, examples, templates, and standard operating procedures that help teams apply

solutions and proven approaches independently.

• Track sustained adoption, verified time savings, acceptable output quality, and employees’ ability to use and

maintain appropriate solutions independently.

• Coordinate with Enterprise AI leadership to route solutions requiring production integrations or custom

engineering to the appropriate delivery teams. Provide business requirements and acceptance criteria to

support the handoff.

• Stay current with AI developments, evaluate their practical value, and follow company standards for data

privacy, security, and responsible AI use

Requirements

QUALIFICATIONS:

• Demonstrated professional experience delivering AI solutions in real business workflows, including defining

success measures, validating outputs, improving solutions through user feedback, and supporting sustained

adoption with measurable results.

• Strong hands-on proficiency with generative AI tools and agent building platforms such as ChatGPT or

Microsoft Copilot, including reusable instructions, and experience building multi-step workflows and configuring

agents that use approved business knowledge or tools.

• Sound judgment about AI capabilities and limitations, including when AI is appropriate, when another approach

is better, and how to validate outputs before relying on them.

• Experience working directly with business stakeholders to understand their domain, uncover pain points, and

translate needs into practical solutions.

• Strong written and verbal communication skills, with demonstrated ability to explain AI clearly, ask effective

questions, build trust, and coach nontechnical employees to apply technology independently.

• Ability to independently manage work from discovery through adoption, prioritize opportunities, and keep

stakeholders informed.

• Initiative, curiosity, and a demonstrated habit of learning and applying new AI capabilities.

PREFERRED EXPERIENCE:

• Experience building and delivering custom AI solutions with workflow automation, business data, APIs, or

enterprise systems.

• Experience establishing reusable practices or employee communities that expand effective AI use across

teams.

• Bachelor’s degree in computer science, information technology, business, or a related field, or equivalent

relevant professional experience

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE