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JOB DETAILS

Senior Customer Custodian - Quality Management Customer

CompanyBosch Group
LocationBengaluru
Work ModeOn Site
PostedOctober 13, 2026
About The Company
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development. Instagram: https://www.instagram.com/boschglobal/ Facebook: https://www.facebook.com/BoschGlobal Glassdoor: https://bit.ly/3raTZnH Imprint: www.bosch.com/corporate-information Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
About the Role

Company Description

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end to end engineering and technology solutions. The Bosch Group operates in India through twelve companies.  Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 18 manufacturing sites, and seven development and application centers. Bosch Group in India employs over 31,000 associates and generated consolidated revenue of about ₨.21,450 crores* (2.66 billion euros) in 2018 of which ₨. 15,824 crores*(1.96 billion euros) from third party. The Group in India has close to 18,000 research and development associates.

In India, Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over ₨. 12,460 crores (1.54 billion euros) in 2018. Additional information can be accessed at www.bosch.in.

Job Description

- To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products    (Traded + Manufactured in India) quality topics for customer satisfaction 

- Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team

- Monitor the customer perception and define appropriate actions for customer satisfaction

- Conduct PHA/Line walk for new customer projects 
- Evaluate and manage customer requirements post approval and implement the same through plant quality

- Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location

- Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories)

- Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution

Qualifications

Bachelors in engineering (Mechanical, Automobile or Mechtronics) with 2-7 years experience  

Additional Information

Competent knowledge in IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment (EGT) and Overall automotive products, Manufacturing Quality, Quality Systems/Methods 

Knowledge on digitalization tools (risk estimation tools,etc)

Good know how on PowerBI, Advance Excel 

  • Legal Entity: Bosch Ltd.
  • Compensation: INR 0 - INR 1 - monthly
    • Key Skills
    Quality ManagementCustomer SatisfactionRoot Cause AnalysisManufacturing QualityAutomotive EngineeringIC EnginesVehicle Fuel Injection SystemExhaust Gas TreatmentPowerBIAdvanced ExcelDigitalization ToolsQuality AuditsProject ManagementRisk Estimation
    Categories
    EngineeringManufacturingCustomer Service & SupportTechnology
    Job Information
    📋Core Responsibilities
    Manage customer quality topics by investigating root causes for issues and reporting on field performance. Collaborate with internal departments and external suppliers to ensure quality standards and customer satisfaction.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    167917
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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