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JOB DETAILS

Field Colletction - Bekasi (Kota dan Kabupaten)

CompanyCermati.com
LocationBekasi
Work ModeOn Site
PostedOctober 13, 2026
About The Company
Cermati Fintech Group (CFG) is a fast growing financial technology company group established in April 2015. We're on a mission to build a more inclusive financial future by making financial products more accessible to people across Indonesia. Our businesses span a wide range of services including financial product aggregation, financing, cash loans, insurance brokerage, as well as mutual fund and bond investments. We launched our first product, Cermati, a financial services aggregator, in 2015. Since then, we've expanded rapidly with the introduction of Indodana (cash loan platform) in 2017, Cermati Protect (insurance brokerage) and Cermati Invest (investment platform) in 2019. In 2024, we introduced a new financing service through Indodana Finance, and rebranded our cash loan platform to Indodana Fintech further strengthening our ecosystem of digital financial solutions. 🔗 Learn more about us at https://cermati.group/
About the Role

Uraian Pekerjaan

  • Mengunjungi debitur dan melakukan pengiriman Surat Peringatan (SP) dalam masa tunggakan > 60 hari untuk melakukan validasi kondisi, analisa dan penagihan pembayaran kewajiban debitor yang belum diselesaikan.

  • Menegosiasikan opsi pembayaran yang sesuai kepada nasabah.

  • Memonitor janji bayar debitur sesuai dengan masa tunggakan dan menagih kembali sesuai janji bayar.

  • Mencari keberadaan pelanggan apabila tidak dapat ditemui baik di rumah maupun kantor.

  • Memastikan semua data pelanggan benar termasuk nomor telepon dan alamat.

  • Melaporkan dan mendiskusikan dengan atasan mengenai hasil kunjungan/penanganan. Membuat catatan atas setiap aktivitas penagihan ke dalam collection system.

  • Melakukan koordinasi dengan pihak internal collection maupun unit terkait sehubungan dengan penanganan debitor.

Kualifikasi

  • Minimal pengalaman 6 bulan di bank dan/atau multifinance (mempunyai pengalaman di industri fintech akan menjadi nilai tambah)

  • Memiliki kendaraan bermotor dan minimal SIM C

  • Minimal SMU atau sederajat

  • Mempunyai kemampuan komunikasi dan negosasi yang baik

  • Mempunyai kompetensi yang baik terutama di bidang field collection (penagihan lapangan) untuk pinjaman tanpa jaminan

  • Memiliki persistensi dan orientasi yang kuat terhadap Pencapaian Target

  • Mampu bekerja sama dalam team dengan interpersonal skill yang baik

  • Familiar dengan penggunaan Aplikasi Komputer dan Microsoft Office

  • Domisili di Bekasi (atau pernah cover area Bekasi)

Key Skills
Field collectionDebt recoveryNegotiationCommunicationData validationMicrosoft OfficeComputer literacyInterpersonal skillsTarget achievementPersistence
Categories
Finance & AccountingCustomer Service & SupportLogistics
Job Information
📋Core Responsibilities
The field collector is responsible for visiting debtors with overdue accounts to validate their status, analyze their financial situation, and negotiate payment options. They must also monitor payment promises, update the collection system, and coordinate with internal teams to ensure accurate customer data.
📋Job Type
purnawaktu
📊Experience Level
0-2
💼Company Size
537
📊Visa Sponsorship
No
💼Language
Indonesian
🏢Working Hours
40 hours
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