JOB DETAILS
Commercial Service Electrical Service Manager
CompanyDixie Electric, Plumbing, Air and Doors
LocationOpelika
Work ModeOn Site
PostedOctober 14, 2026
About The Company
Dixie Electric, Plumbing & Air is Central Alabama’s trusted electrical, plumbing and air contractor. Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus.
Our employees are next to none:
We take very seriously the importance of providing employees with both technical and customer service training. Everyone in the company attends training sessions of one kind or another. Training is conducted on everything from greeting customers on the phone to the use of the latest technology.
Our Electricians, Plumbers, and HVAC technicians are background checked, drug tested and professionally trained. They attend weekly in-house training sessions and attend professional training to update their technical skills.
The management team meets with staff on a regular basis to discuss each employee’s personal and professional goals and how the company can help to achieve them.
Dixie invests in only the finest electricians plumbers, and technicians and the end result is low employee turnover and high customer satisfaction, repeat business and referrals. Everybody wins!
Our work speaks for itself:
Dixie handles everything from industrial and commercial new construction to everyday service calls for businesses and homeowners. Operations are divided equally between electrical construction, and our industrial, commercial, residential service departments.
We also provide Electrical Preventive Maintenance (infrared, ultrasound, power quality) inspection testing and Arc Flash Risk Assessment services. Our designed method of testing the electrical distribution system provides the highest amount of protection while greatly reducing the chances of future costly repairs.
Our programs keep client’s properties looking great, functioning properly, and most importantly, safe. These programs allows us to be the client's “eyes and ears” and aware of current issues at properties and informed of their urgency and/or importance.
About the Role
Description
The Commercial Service Electrical Service Manager is responsible for overseeing the daily operations, performance, and growth of the commercial electrical service department. This position manages service technicians, coordinates customer service requests, oversees project scheduling, ensures compliance with electrical codes and safety standards, and maintains strong relationships with commercial customers.
The ideal candidate has extensive knowledge of commercial electrical systems, strong leadership and customer service skills, and the ability to manage service operations efficiently while meeting departmental financial and performance goals.
- Oversee daily commercial electrical service operations, including service calls, troubleshooting, repairs, maintenance, and small projects.
- Coordinate technician schedules, dispatching, workload assignments, and emergency service requests.
- Monitor service response times, work quality, productivity, and customer satisfaction.
- Ensure service work is completed accurately, safely, and within established timelines.
- Supervise, mentor, and develop commercial electrical service technicians and field personnel.
- Conduct performance evaluations, provide coaching, and identify training opportunities.
- Support recruitment, onboarding, and retention of qualified electrical service employees.
- Promote accountability, teamwork, professionalism, and a strong safety culture.
- Build and maintain relationships with commercial clients, property managers, general contractors, and facility managers.
- Respond to customer concerns, resolve service issues, and ensure a high level of customer satisfaction.
- Identify opportunities for preventive maintenance agreements, recurring service contracts, upgrades, and additional electrical services.
- Assist with developing customer proposals, service agreements, and pricing strategies.
Requirements
- High school diploma or GED required; technical degree or relevant trade education preferred.
- Minimum of 5 years of experience in commercial electrical service, electrical contracting, or a related field.
- Prior supervisory or management experience in electrical service operations.
- Strong understanding of commercial electrical systems, troubleshooting, maintenance, and repairs.
- Working knowledge of the National Electrical Code (NEC), OSHA standards, and electrical safety practices.
- Experience with service management software, scheduling systems, work orders, and estimating tools.
- Demonstrated ability to manage employees, customer relationships, budgets, and departmental performance.
- Strong organizational, communication, problem-solving, and decision-making skills.
- Valid driver's license and acceptable driving record, as required
Key Skills
Commercial electrical systemsTeam leadershipCustomer serviceProject schedulingTroubleshootingElectrical code complianceService management softwareBudget managementPerformance evaluationSafety cultureDispatchingPreventive maintenanceEstimating toolsCommunicationProblem-solvingDecision-making
Categories
Management & LeadershipTradesConstructionCustomer Service & SupportEnergy
Job Information
📋Core Responsibilities
The manager oversees daily commercial electrical service operations, including technician scheduling, dispatching, and ensuring high-quality service delivery. They are also responsible for building client relationships, managing departmental performance, and fostering a strong safety culture.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
111
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page