Lead Attendant for Office Panty Services FT (South SF)

Description

Position Overview

The Lead Workplace Attendant is the on-site leader at client locations for Just Fare’s Snacks & Drinks program. This role combines hands-on service with program oversight, ensuring the workplace food experience runs smoothly, aligns with Just Fare’s hospitality standards, and supports sustainability goals. The ideal Lead will engage with people in a personable and service-oriented manner throughout the client site.

In addition to fulfilling the core responsibilities of a Workplace Attendant, the Lead trains and assists in supervision of on-site attendants, coordinates daily service execution and ensures program performance meets expectations. This role is ideal for someone who thrives in fast-paced environments, enjoys client interaction, and can balance operational detail with leadership.

Furthermore, this role is expected to actively participate in hands-on shift coverage at the coffee bar, working alongside coffee bar attendants as well as snack and drink attendants. A foundational knowledge of coffee preparation techniques and prior barista experience is highly desirable to ensure seamless service delivery and quality standards. Beyond coffee bar support, the role may also be called upon to assist with a variety of additional front-of-house tasks and operational needs across different teams as business demands arise.

About Just Fare

Just Fare is building a just world where food is a force for social change. We make good food — for people who enjoy eating, and for those who want a more equitable and just food system. Based in Oakland, CA, (and now serving Seattle & New York), we offer a variety of services for workplaces; such as, Office Catering, Snack & Drink programs, event catering, commercial kitchen design and operate a community kitchen. We ground everything we do in service of creating a more responsible and ethical world.

1% of our revenue supports donated meals made by our charitable arm, Just Fare Community Kitchen . So far, we have delivered over 505,250 meals to communities fighting food insecurity in the SF Bay Area.

Tastes good. Does good.

Requirements

Responsibilities

Program Oversight & Operations

• Present a professional, outgoing and hospitable personality in a professional workplace or food service front of house setting
• Strong ability to proactively identify client needs, make smart choices in line with company and client needs, and solve problems on the fly.
• Act as the on-site point of contact for Snacks & Drinks operations.
• Ensure all service areas (micro-kitchens, snack & beverage displays, coffee bars) are properly stocked, clean, and maintained.
• Oversee and executes receiving, stocking, and inventory processes, including daily FIFO rotation and monthly smallwares counts.
• Monitor Snack & Drink  equipment functionality, escalate maintenance needs, and ensure safe operation.
• Ensures all products are in stock and managed within budget through proper ordering, receiving, and management of inventory. 

Team Leadership

• Support and oversee Workplace Attendants.
• Provide daily task direction and oversee completion of responsibilities.
• Ensure high standards of cleanliness, hospitality, and service delivery.
• Serve as the first point of escalation for team performance or client concerns.
• Assist in hiring, training, and coaching team members. 

Client & Guest Relations

• Act as the daily liaison with client stakeholders for service adjustments, escalations, and updates.
• Anticipate and respond to client and guest needs with a hospitality-forward approach.
• Ensure program consistency with Just Fare’s sustainability, quality, and service standards.

Reporting

• Provide daily and weekly updates to HQ on service performance, inventory, and staffing.
• Track and report on waste, donations, and other key operational metrics.

Qualifications & Requirements

• 2+ years managing others including performance management, scheduling, and continuous training
• 3+ years in a high traffic customer facing role with proven ability to build positive client relationships. 
• Knowledge of food products, sourcing and ingredients; with the ability to memorize and understand flavor profiles, nutritional facts and allergens.
• Positive attitude, strong work ethic, communication and patience
• Exceptional customer service and attention to detail. 
• Attendance and punctuality is required with schedule flexibility determined by needs 
• Ability to work independently, be a self-sufficient problem solver and make sound decisions on-the-fly 
• Strong understanding and knowledge of safety, sanitation and food handling procedures
• Computer literacy
• Barista experience, coffee knowledge a plus! 
• Basic Food Handler Certification
• Smartphone will be needed for communication
• Experience with inventory management, ordering, receiving, stocking and proper rotation of perishables and compostables. 

Schedule & Expectations

Typical schedules are Monday through Friday with hours dependent on services needed. You are responsible for managing your schedule, based on shift availability, with your supervisor.

Shift details: Lead Office Attendants can start between 5:00am to 7:00am depending on client needs. Start times are subject to rotate and change as needed.

Compensation & Benefits

• $25-27/hourly. DOECompetitive wages in an equitable tiered pay structure for all positions. Non-Negotiable.
• Cell Phone Stipend
• All employees 401K (retirement account) - After 90 days
• Commuter (pre-tax) - After 30 days
• Opportunity to develop your skills, work with amazing people & be a part of a force for social change!
• Full time employees receive Health, dental, and vision insurance and Paid Time Off (PTO) Accruals
• Meals provided daily onsite at Oakland Commissary Kitchen