LG&E Mail Clerk, BOC

Description

The Mail Clerk is responsible for providing professional customer service and accurately receiving, sorting, documenting, metering, routing, transporting, and delivering USPS mail, interoffice items, packages, and document production materials within the Client’s operation. The position processes incoming and outgoing mail, maintains package and mail documentation, supports customer requests, assists delivery drivers, applies correct postage and account information, prepares presort shipments, and processes designated ADHOC document center jobs while maintaining quality, confidentiality, and established service expectations.

Responsibilities Include:

• Customer Service Excellence – Provide professional and respectful interactions with customers, internal teams, visitors, and delivery personnel; respond to requests in a timely and appropriate manner; communicate clearly and accurately; demonstrate ownership and follow-through; answer telephone inquiries professionally; greet customers pleasantly at the mailroom window; respond to customer emails; and apply the principles of being patient, pleasant, and present.
• Professional Appearance & Location Culture – Maintain a clean, professional appearance in accordance with OMG dress code requirements; demonstrate respect for customer staff and visitors; understand client-site expectations and norms; and adapt behavior to location-specific workflows and the work environment.
• Incoming Mail & Package Processing – Receive USPS mail, interoffice items, packages, and other assigned materials; empty designated black mail bags; sort received mail; document barcodes affixed to packages; and prepare incoming materials for accurate processing and distribution.
• Mail Bag & Manifest Processing – Create required outgoing manifests for black bags; fold and organize bags neatly after processing; and place bags in the designated mail bins in accordance with site procedures.
• Mail Runs & Delivery – Load carts with incoming mail and packages; document designated incoming items, including red envelopes when required; organize materials for distribution; and deliver mail and packages to the correct locations in a timely and professional manner.
• Metering & Outgoing Mail – Apply postage using the correct class and account information; sort outgoing mail by account and class; complete required invoices for United Mail pickup of presort mail; create labels for Pitney Bowes outgoing mail; and verify address accuracy before mail is released for processing or shipment.
• Customer & Driver Support – Assist customers at the mailroom window, answer questions using appropriate resources, assist drivers delivering mail and packages at the loading dock, and maintain courteous and professional communication throughout all interactions.
• Document Center ADHOC Processing – Identify incoming files and apply the correct workflow; select appropriate supplies, including envelopes and paper; correctly separate files and multi-page documents as required; prepare documents for the folder/inserter; and deliver completed ADHOC work to the mailroom for subsequent processing.
• Quality & Accuracy – Review mail, package, address, account, class, document, and production information for completeness and accuracy; follow established procedures; and identify or escalate unclear, incomplete, or incorrect information before it affects downstream processing.
• Safety, Privacy & Confidentiality – Safely handle and transport mail, packages, and documents; maintain control of materials during processing and delivery; protect sensitive and confidential information from unauthorized access or visibility; and follow established client-site safety and security procedures.
• Professional Conduct – Demonstrate patience, professionalism, attentiveness, reliability, accountability, teamwork, and a strong work ethic while maintaining a positive and productive work environment.
• Other Duties – Perform additional duties and assignments as directed by management to support operational and business needs.

Requirements

Qualifications

• High school diploma or equivalent required.
• Previous experience in a mailroom, shipping and receiving, logistics, document services, customer service, records processing, or administrative support environment is preferred.
• Basic computer proficiency and ability to use email and electronic tracking, workflow, or mail-processing systems.
• Strong attention to detail, organizational, and time-management skills.
• Effective verbal and written communication and customer-service skills.
• Ability to accurately follow established mail, package, metering, routing, document processing, and delivery procedures.
• Ability to safely operate carts and other assigned delivery or mail-processing equipment.
• Ability to handle sensitive and confidential information appropriately.
• Ability to work independently and as part of a team in an active client-site environment.

Work Environment & Physical Requirements

Work is performed in a mailroom, document center, loading dock, office, and other active client-site environments and requires regular movement between work areas and delivery locations. The position may involve the use of carts, mail-processing equipment, computers, email systems, tracking tools, and document production equipment. Physical requirements include frequent standing, walking, bending, reaching, and transporting mail, packages, and documents; the ability to safely push carts; sufficient manual dexterity to operate computer, tracking, and processing equipment; and the ability to lift, carry, push, and/or pull materials, using lift assist tools as needed, as required by the assigned site.