JOB DETAILS
Technical Engineer - Microsoft 365
CompanyJohnson Controls
LocationShanghai
Work ModeOn Site
PostedOctober 15, 2026
About The Company
Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency and decarbonization. We help our customers use energy more productively, reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing and higher education.
For more than 140 years, Johnson Controls has been delivering performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turning goals into real-world results and helping move society forward.
Visit johnsoncontrols.com for more information.
About the Role
Position Summary
The Senior Collaboration & Messaging Engineer is responsible for the design, administration, support, and continuous improvement of Johnson Controls' Microsoft 365 collaboration and messaging platforms across the APAC region. The role serves as a technical leader for Microsoft Teams, Exchange Online, Microsoft 365 governance, security compliance, and emerging AI-powered workplace technologies.
This position partners with global engineering, operations, security, and business stakeholders to deliver a modern, secure, and productive digital workplace experience for employees worldwide. The engineer acts as the primary collaboration technical resource for APAC while supporting global initiatives and platform transformations.
Key Responsibilities
Microsoft 365 Collaboration
- Administer and support Microsoft Teams, Teams Phone, Teams Rooms, and related collaboration services.
- Support collaboration platform migrations, consolidations, and modernization initiatives.
- Partner with operations teams to resolve escalated collaboration issues.
- Maintain service health, operational excellence, and user satisfaction.
Messaging & Exchange Online
- Administer Exchange Online mail flow, transport rules, shared mailboxes, distribution groups, and messaging policies.
- Support email security initiatives including SPF, DKIM, and DMARC.
- Drive mailbox lifecycle management, retention, and archiving strategies.
- Assist with mergers, acquisitions, and divestitures involving messaging services.
Security & Governance
- Implement and maintain Microsoft Purview compliance and retention controls.
- Support data classification, information protection, and governance initiatives.
- Partner with Cyber Security teams on messaging and collaboration security controls.
- Ensure compliance with enterprise standards and regulatory requirements.
AI & Digital Workplace Enablement
- Support Microsoft 365 Copilot adoption and readiness activities.
- Assist in AI governance and platform enablement initiatives.
- Identify automation opportunities using Power Automate and Microsoft 365 services.
- Develop end-user guidance, training, and adoption materials.
Platform Engineering & Continuous Improvement
- Participate in roadmap planning and Microsoft service change management.
- Evaluate new Microsoft capabilities and recommend adoption strategies.
- Develop automation scripts and operational efficiencies.
- Contribute to global standards, architecture reviews, and service improvements.
APAC Regional Leadership
- Serve as the primary collaboration engineering contact for APAC stakeholders.
- Coordinate support activities across regional and global teams.
- Provide technical leadership during incidents and major platform changes.
- Support executive communications and business-critical collaboration initiatives.
Required Qualifications
Education
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline.
Experience
- 5+ years supporting Microsoft 365 collaboration and messaging platforms.
- 3+ years administering Exchange Online and Microsoft Teams.
- Experience supporting multinational enterprise environments.
- Experience working with global teams across multiple time zones.
Technical Skills
Required:
- Microsoft Teams Administration
- Exchange Online
- Entra ID (Azure AD)
- Microsoft 365 Administration
- PowerShell Automation
- Email Security (SPF, DKIM, DMARC)
- Microsoft Purview Compliance
- Messaging Routing and Mail Flow
Preferred:
- Teams Phone
- Teams Rooms
- Power Platform
- Microsoft 365 Copilot
- Power Automate
- M&A Tenant Integration Experience
- ITIL Service Management
Soft Skills
- Strong written and verbal English communication skills
- Ability to influence globally without direct authority
- Strong problem-solving and troubleshooting capability
- Customer-focused mindset
- Ability to manage multiple priorities in a dynamic environment
- Cross-cultural collaboration experience
Success Measures (First 12 Months)
- Maintain collaboration service availability and operational KPIs.
- Reduce manual effort through automation and self-service improvements.
- Improve governance and compliance posture across collaboration platforms.
- Support APAC business units with high customer satisfaction.
- Contribute to Microsoft 365 Copilot and digital workplace transformation initiatives.
- Lead at least one major collaboration modernization or optimization initiative.
Key Skills
Microsoft 365Microsoft TeamsExchange OnlineEntra IDPowerShellMicrosoft PurviewEmail SecuritySPFDKIMDMARCTeams PhoneTeams RoomsPower PlatformMicrosoft 365 CopilotPower AutomateITIL
Categories
TechnologySoftwareEngineeringSecurity & Safety
Job Information
📋Core Responsibilities
The engineer will design, administer, and support Microsoft 365 collaboration and messaging platforms across the APAC region. They will also lead initiatives for Microsoft Teams, security compliance, and the adoption of AI-powered workplace technologies.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
60925
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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