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JOB DETAILS

Front Office Supervisor InterContinental Sydney

CompanyIHG
LocationSydney
Work ModeOn Site
PostedOctober 15, 2026
About The Company
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good. With a family of 21 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes with over 160 million members, IHG has more than one million rooms across 7,000 hotels in over 100 countries, and a development pipeline of a further 2,400 properties. Luxury & Lifestyle: Six Senses, Regent, InterContinental, Vignette Collection, Kimpton, Hotel Indigo Premium: Noted Collection, voco, Ruby HUALUXE, Crowne Plaza, EVEN Essentials: Holiday Inn Express, Holiday Inn, Garner, avid Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites Exclusive Partners: Iberostar Beachfront Resorts InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 400,000 people work across IHG's hotels and corporate offices globally. Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
About the Role

About Us

Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

We invite you to join us at this incredibly exciting time for our Hotel, as part of our Front Office team as Front Office Supervisor (Full-time).

 

Your day to day

Join our team of our Front Office leadership team, your focus is to ensure a memorable guest experience is delivered, the team are motivated & departmental service and goals are met. 

You'll drive team engagement, people management, guest feedback & problem resolution, brand & cleanliness standards. This is a busy and varied role with connection to all departments across the Hotel. 

Your presentation, passion for service and eagerness to lead will be the key to creating a seamless, luxury experience for our guests and ensuring we are operating as a global world class InterContinental Hotel.
 

What we need from you

  • 1+ years’ experience in Front Office operations, including demonstrated experience in a leadership capacity at team leader or supervisor level
  • Exceptional service standards and ability to lead within a VIP environment
  • Qualifications or currently studying in Hotel Management and/or related field would be advantageous
  • Excellent communication and language skills are advantageous
  • Strong organisational, written & communication skills, with strong attention to detail
  • You must meet the legal requirements to live & work in Australia. No WHV, Student Visa or temporary visa applicable for this role 
     

What we offer

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey. 

  • Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
  • An immense colleague discounts platform for all your favourite brands and retailers
  • Paid Birthday Leave
  • Enhanced parental leave program
  • Proactive paid wellness and mental health days
  • Most importantly, we’ll help you grow, and develop you as an individual.

 

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.

Visit http://careers.ihg.com/ to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Key Skills
Front Office OperationsLeadershipPeople ManagementGuest ExperienceProblem ResolutionCommunication SkillsOrganizational SkillsAttention To DetailVIP ServiceHotel Management
Categories
HospitalityManagement & LeadershipCustomer Service & Support
Benefits
Colleague discounts for accommodation, food and beverageColleague discounts platform for brands and retailersPaid Birthday LeaveEnhanced parental leave programPaid wellness and mental health daysProfessional development and growth opportunities
Job Information
📋Core Responsibilities
The Front Office Supervisor is responsible for leading the team to ensure a memorable guest experience and meeting departmental service goals. This role involves managing team engagement, overseeing guest feedback, and ensuring brand and cleanliness standards are maintained.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
19486
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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