Daily Operations Supervisor

Summary for Daily Operations Supervisor 

Oversee and coordinate via radio and phones the movement of vessels, motorcoaches, other vehicles, and passengers to and from Allen Marine's private dock facility at Auke Bay. Monitor updates to passenger counts and modify vessel tour schedules as needed. Make changes to crew schedules and assign relief crew as needed. Meet and greet passengers as they arrive at the facility and direct their safe movement between coaches and vessels. This is a shore-based position. 

Essential Duties & Responsibilities for Daily Operations Supervisor 

• Devise and implement creative procedures that enable the safe and efficient operation of a high-volume whale-watching tour company in a facility where space is at an ever-increasing premium.
• Function as communication liaison between many key positions within AMT.
• Monitor on-site traffic and activity per Maritime Security procedures.
• Act as point of contact for Motorcoach companies as well as for caterers and other tour operators.
• Act as the sole point of contact for all complimentary, community outreach, and charity-generated passengers.
• Develop knowledge of standard radio and telephone communications equipment along with standard broadcasting procedures and rules, and skill in the operation of VHF and UHF radio equipment.
• Develop operating knowledge of FCC laws, regulations, procedures, and practices applicable to basic radio & telephone operation.
• Special projects may be assigned as required by the business.

 Minimum Qualifications for Daily Operations Supervisor 

• Ability to accomplish tasks in a controlled, effective, and professional manner while working for extended duration under high levels of stress.
• Ability to prioritize and handle numerous and various time-sensitive tasks while maintaining great attention to detail.
• Ability to solve unique spontaneous problems regularly and make high-impact decisions quickly and confidently.
• Ability to generate a multitude of cooperative relationships with co-workers as well as representatives of other companies involved with AMT.
• Proficiency with Windows-based computer systems including word processing, spreadsheet, and electronic mail applications.
• Knowledge of modern office practices and procedures, proper English usage, diction, grammar, spelling, and punctuation, and demonstrated proficiency, in alphabetic, chronological, and numeric filing systems, and techniques.

• Valid US driver’s license and a clean driving record.
• Must pass a security background check and DOT drug test.
• Requires valid, unexpired USCG approved First Aid/CPR certification.

 Preferred Qualifications for Daily Operations Supervisor 

• Prefer experience with handheld and base-set radios
• Previous experience in the hospitality, travel, and tourism industries preferred. 

Traits and Characteristics for Daily Operations Supervisor 

To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.  

Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up. 

Follow & Deliver Core Values (Daily Operations Supervisor) 

• Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
• World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
• World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
• Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
• Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
• Sustainability at our core: We are dedicated to sustainable operations for future generations.

• Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
• Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
• Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.

Environmental Conditions for Daily Operations Supervisor 

The environmental conditions are those that an employee may be subject to successfully perform the essential functions of this job.  

• Include moderate to loud noise levels, all weather conditions, frequent use of required protective clothing including raingear, ear protection and life preserver

Physical Demands for Daily Operations Supervisor 

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

• Must be able to stand for long periods and be comfortable working in both indoor and outdoor environments in all types of weather.
• Occasionally required to lift and/or move up to 50 pounds. 
• Ability to walk on uneven deck surfaces crossing from vessel to vessel. 

Work Environment for Daily Operations Supervisor 

The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job.  

• This is a fast-paced and dynamic work environment with a diverse workforce. 
• Ability to work a flexible schedule to include weekends and holidays during the tour season.
• Must adhere to Allen Marine, Inc., & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures