Sales Manager
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.About the role
Sales Manager is responsible for business generation as it relates to prospecting and securing individual corporate, travel and wholesales, government and all group accounts on behalf of the Hotel in accordance with the goals and strategies outlined in the annual Marketing Plan and Hotel Rooms Revenue Budget and in concert with WSO effort. SMs are accountable for ensuring personal and hotel quotas and goals are met and to ensure that direct sales activities are focused on generating the highest possible RevPar for the overall hotel’s success. This position requires some degree of independent judgment and discretion on decision making.
销售经理负责为酒店开发业务，包括拓展并争取个人公司客户、旅行社及批发商、政府客户以及所有团体客户，依据年度营销计划和酒店客房收入预算中制定的目标与策略，并与WSO（全球销售办公室）协同开展工作。销售经理负责确保完成个人及酒店的配额和目标，并确保直接销售活动专注于为酒店整体成功创造尽可能高的RevPar（每间可售房收入）。该职位在决策过程中需要一定程度的独立判断和自主裁量权。
What you will do
- Create and execute quarterly account plans and make recommendations re: pricing, yield management, room night production, sales activities, etc.制定并执行季度客户计划，并就定价、收益管理、间夜产量、销售活动等方面提出建议。
- Manage annual RFP process for each individual targeted account including account and market intelligence and pricing recommendations to maximize hotel profitability and secure travel program inclusion.管理每个目标客户的年度RFP流程，包括客户和市场情报分析及定价建议，以最大化酒店盈利能力并确保被纳入差旅计划。
- Ability to plan activities in advance. Ability to coordinate special events, promotions and other required management duties as assigned.具备提前规划活动的能力。能够协调特别活动、促销活动及其他分配的管理职责。
- Identify, select and participate in local organization that will garner positive exposure for hotel, increase network of potential clients, and generate new business opportunities. Ideally, manager would have opportunity to serve on a committee or board to demonstrate leadership within the community.识别、选择并参与当地组织，为酒店赢得正面曝光，扩大潜在客户网络，并创造新的业务机会。理想情况下，经理应有机会在委员会或董事会任职，以展现其在社区中的领导力。
- Maintain thorough and complete product knowledge of FS hotel property and in-depth understanding of comp set's Features/Advantages/Benefits.保持对四季酒店物业全面完整的产品知识，并深入了解竞争酒店组合的特点/优势/利益。
- Perform customer site inspections to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships.执行客户实地考察，发掘需求并提出能够最大化预订机会的解决方案，建立牢固的客户关系。
What you bring
- College Degree or equivalent experience. Alternatively with hotel or tourism school certification. Good personal & professional references.大学学位或同等经验。或持有酒店或旅游学校证书。良好的个人及职业推荐信。
- Previous experience minimum 2 years in similar position with proven sales track record.具有至少2年类似职位的先前经验，并有可靠的销售业绩记录。
- Luxury hotel Sales preferred (minimum of 3 years) or operational hotel experience.拥有豪华酒店销售经验（至少3年）或酒店运营经验将被优先考虑。
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package. 具有竞争力的薪酬、工资和全面的福利待遇
- Excellent Training and Development opportunities. 优秀的培训和发展机会
- Complimentary Accommodation at other Four Seasons Hotels and Resort. 全球任何四季酒店的员工折扣
- Complimentary Dry Cleaning for Employee Uniforms. 免费干洗员工制服
- Complimentary Employee Meals. 免费员工餐
Schedule & Hours:
Forty hours over a five day period; scheduled days and times may vary based on need. 5天内工作40小时；计划的日期和时间可能会根据需要而变化。/VE
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