✨ Our 2026 Hiring Report is out — see what 146,050 job postings say about getting hired.

Read the report →
JOB DETAILS

Customer Account Coordinator

CompanyArlon Graphics LLC
LocationSan Antonio
Work ModeOn Site
PostedOctober 16, 2026
About The Company
Arlon Graphics, LLC is a cast vinyl manufacturing company in the business of creating innovative material for visual expression. Founded in 1958, Arlon Graphics manufactures and markets high-quality pressure-sensitive materials for the fleet, architectural, digital imaging, and signage markets. Through more than 180 distribution partners across the globe, a growing number of strategically-positioned sales offices and warehouses, and customer-centric operations, Arlon is recognized as a global leader in graphic films. Join the Arlon Graphics conversation and follow us at @arlongraphics on Facebook, Instagram, Twitter, and LinkedIn. For more information, visit arlon.com.
About the Role

Description

Company Overview
Arlon Innovations manufactures structural adhesive tapes, flexible insulation laminates and pressure sensitive adhesive tapes optimized for function and form. The company is part of Arlon’s global footprint, recognized as a global leader in graphic films and certified as a Great Place to Work® company.


Why Work Here

  • Competitive Pay + eligibility for quarterly bonus
  • Great benefits, starting on day 1 of employment
  • 401K with company match
  • Supportive team, training and culture rooted in a Great Place to Work company


Key Responsibilities

  • Serve as the first point of contact for customers via phone, email, live chat, and CRM systems 
  • Provide assistance regarding orders, pricing, product information, and availability.
  • Maintain a high level of product knowledge 
  • Assist in managing the quote process in HubSpot and in SAP 
  • Process customer orders in SAP
  • Monitor order status and proactively communicate updates or potential delays to customers and sales representatives.
  • Coordinate with production and logistics to ensure on-time order fulfillment.
  • Investigate and resolve order discrepancies, shipping issues, or product complaints in collaboration with Quality Assurance and Sales.
  • Follow up with customers to confirm resolution and satisfaction.
  • Assist with Conexiom (order automation) exceptions and account updates.
  • Handle 20-40 inbound customer calls per day.

Requirements

  • High School diploma or GED
  • 2+ years of recent relevant experience delivering client-focused solutions via phone, email, and chat.  Customer service for a product (ex. a company that sells something) strongly preferred over customer service for a service (ex. medical claims, insurance, etc.)
  • Basic knowledge of Microsoft Word and Excel


Additional Considerations/” Nice to have”

  • SAP/ ERP system experience
  • Hub Spot/CRM experience 
  • Bilingual Spanish


EEO Statement
Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws. (PM18)

Key Skills
Customer serviceOrder managementSAPHubSpotCRM systemsMicrosoft WordMicrosoft ExcelCommunicationProblem solvingLogistics coordinationData entryConflict resolution
Categories
Customer Service & SupportManufacturingLogisticsAdministrative
Benefits
Competitive payQuarterly bonus401k with company matchHealth benefits
Job Information
📋Core Responsibilities
The Customer Account Coordinator serves as the primary point of contact for customers, managing orders, pricing, and product inquiries. They coordinate with production and logistics teams to ensure timely fulfillment and resolve any order discrepancies or complaints.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
309
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page