[Seasonal] Ticket/Will Call Agent

Description

[Seasonal] Ticket/Will Call Agent

National Western | Denver, CO

About National Western

We are National Western—an organization rooted in more than 120 years of history and driven by a mission to strengthen American agriculture through education, youth development, and community connection. We are stewards of the Western way of life, grounded in the values of courage, pride, integrity, grit, and loyalty. Each January, we bring this mission to life through the legendary National Western Stock Show—one of the world’s premier Western lifestyle, rodeo and livestock entertainment events—welcoming hundreds of thousands of guests from across the globe. Beyond the Stock Show, we operate The Legacy, a world-class, year-round destination for events, experiences, and cultural connection in the heart of Denver. We are more than an event—we are a brand that lives at the intersection of heritage and culture, shaping how Western lifestyle shows up in the modern world.

Position Summary

As a Ticket/Will-Call Agent at the National Western Stock Show, you will be a primary point of contact for guests, responsible for providing courteous and efficient service in all ticketing and will-call interactions. Your duties include answering guest questions, filling ticket orders accurately and quickly, and processing payments. Following all Ticket/Box Office policies, you’ll ensure guests have a smooth experience by helping minimize wait times, balancing urgency with a welcoming demeanor. The ideal candidate is a friendly, service-minded individual with a strong background in customer service and cash handling. You excel in a fast-paced environment and are dedicated to making each guest interaction positive and seamless. Calm under pressure, you demonstrate a natural ability to address guest inquiries and needs with a professional, courteous approach. Organized, reliable, and detail-oriented, you’re ready to help deliver an outstanding guest experience.

Reports to: Executive Director, Ticket Operations

Duties & Responsibilities

• Provide exceptional customer service to all guests, representing NWSS courteously and professionally in any public-facing situation.
• Process ticket orders accurately and in a timely manner, ensuring correct seating and event information.
• Manage will-call orders, ensuring smooth distribution and quick resolution of guest inquiries.
• Process payments, issue receipts, and maintain cash-handling accuracy in compliance with Ticket/Box Office procedures.
• Answer guest questions regarding ticketing, event schedules, and general event information, providing knowledgeable and clear responses.
• Follow all Ticket/Box Office policies and procedures, adhering to security and guest privacy standards.
• Work to minimize wait times for guests by maintaining a sense of urgency without compromising customer service quality.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Requirements

Desired Experience, Skills, & Abilities

•  Background in customer service or ticketing is highly preferred, with strong interpersonal skills.
•  Experience in cash handling and payment processing, with a commitment to accuracy.
•  Able to work variable hours, including early mornings, late nights, weekends, and holidays during the 16 days of Stock Show (January 9th-January 24th).
•  Detail-oriented with the ability to multitask in a fast-paced environment.
•  Fluent in English, with excellent verbal communication abilities; bilingual skills are a plus.
•  Able to work independently and collaboratively, with a positive, solution-focused attitude.

Working Conditions

National Western Complex is a multi-purpose indoor and outdoor commercial and agricultural complex where dusty conditions and animals may exist. While performing the duties of this job, work is performed primarily indoors but may occasionally call for working outside in all weather conditions, including extreme cold, snow, wind, and rain, on varied surfaces. Candidates should be comfortable working in a fast-paced, high-energy environment with large crowds.

Compensation & Benefits

• This is a seasonal, hourly position with a starting rate ranging from $19.85-$20.50/hr depending on experience. 
• Paid sick time is offered at the rate of 1 hour for every 30 hours worked.

Seasonal Position: This is a temporary seasonal position with an anticipated end date of 01/24/2027. Employment may end earlier or be extended based on operational needs.   

WSSA/NWSS is a drug & alcohol-free employer with a zero-tolerance drug policy, including marijuana.

WSSA/NWSS is an equal opportunity employer and values diversity.

All offers are contingent on the successful completion of a criminal background check. Candidates must be 18 years or older to apply.

Anticipated Job Posting Close Date:

10/19/2026; Open until position is filled