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JOB DETAILS

Arcade Attendant

CompanyFAMILY ENTERTAINMENT GROUP LLC
LocationBloomington
Work ModeOn Site
PostedOctober 16, 2026
About The Company
Family Entertainment Group (FEG) is a leading operator and developer of entertainment experiences, specializing in game rooms, attractions and destination entertainment. Since 2004, we’ve designed, built, owned, operated and managed high-performing entertainment spaces across the U.S., partnering with resorts, hotels, casinos, waterparks, theme parks, family entertainment centers, movie theaters, restaurants, retail destinations and more. From concept and design to game selection, technology, installation, staffing, operations and ongoing optimization, FEG brings the expertise to create experiences that work for both guests and businesses. We combine deep operating experience with data-driven insights to build engaging spaces that increase guest dwell time, drive participation and generate revenue. Our capabilities span arcade and game room management, attraction development, technology solutions, guest experience, revenue optimization, marketing, merchandising and consulting. Whether we're transforming an underused space, refreshing an existing entertainment offering or developing something entirely new, we tailor the experience to the property, audience and business goals. At FEG, we believe great entertainment is about more than the games. It's about creating places people want to be, play in and remember and giving our partners an entertainment experience that performs. We create the experience. We operate the experience. We make it better.
About the Role

Description

About Us


Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S


Position Summary

The Arcade Attendant plays a key role in creating a fun, safe, and memorable guest experience at our family entertainment center. This position is responsible for delivering outstanding customer service, supporting arcade operations, maintaining equipment and merchandise, and ensuring a clean, organized environment.


Key Responsibilities

  • Greet and assist guests with a friendly and helpful attitude
  • Operate point-of-sale systems and handle cash, credit, and vouchers accurately
  • Stay informed about promotions, returns, exchanges, and security procedures
  • Maintain records related to daily sales and transactions
  • Monitor arcade floor for safety concerns and address security risks when observed
  • Answer guest questions about games, activities, and merchandise
  • Load tickets and prizes into machines and restock merchandise displays
  • Demonstrate and explain arcade games or products to guests
  • Handle guest complaints professionally and escalate when necessary
  • Clean games, tables, counters, and shelves to ensure a tidy environment
  • Conduct inventory and assist with stocking items
  • Troubleshoot and clear token or ticket jams
  • Support minor game maintenance and assist with moving games or equipment
  • Take out trash and assist with general cleanliness and organization
  • Perform any other duties as assigned by the General Manager



Requirements

Key Responsibilities

  • High school diploma or equivalent required
  • Friendly, professional demeanor with strong communication skills
  • Ability to work flexible shifts, including nights, weekends, and holidays
  • Basic math and cash-handling skills
  • Able to lift up to 30 pounds and stand for extended periods

Apply now to join our growing team and help Qus create memorable experiences in our locations.


Family Entertainment Group is an equal opportunity employer.


Key Skills
Customer ServiceCash HandlingPoint-of-sale SystemsInventory ManagementEquipment MaintenanceCommunication SkillsSafety MonitoringTroubleshootingCleaningOrganization
Categories
Customer Service & SupportHospitalityRetailSports & Recreation
Job Information
📋Core Responsibilities
The Arcade Attendant is responsible for providing excellent customer service, operating point-of-sale systems, and assisting guests with games and merchandise. They also ensure the facility remains clean, safe, and well-maintained by monitoring the floor and performing minor equipment repairs.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
388
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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