ADRC Program Coordinator

POSITION PURPOSE:

The Aging and Disability Resource Center (ADRC) Program Coordinator assists with the coordination, organization, and implementation of the daily operations and regional services of the Brazos Valley Aging and Disability Resource Center. The position helps individuals access public benefits, community resources, and supportive services that promote independence and improve quality of life.

The Program Coordinator provides intake and options coordination, supports community outreach and public awareness activities, develops and maintains relationships with regional partners, documents service delivery, monitors program performance, and assists with program reporting. The position also assists the Program Manager with ADRC budget activities and grant writing to support the continued sustainability of the program.

ESSENTIAL FUNCTIONS:

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Client Intake, Options Coordination & Resource Navigation

1. Conduct client intakes and assess individual needs to identify appropriate services, resources, and referral options.
2. Assist individuals in navigating public benefits, local resources, and community-based services, including benefits counseling resources.
3. Provide accurate and understandable information regarding available programs and services for older adults, individuals with disabilities, caregivers, and other individuals seeking assistance through the ADRC.
4. Connect individuals with appropriate community organizations, public agencies, and service providers based on identified needs.
5. Maintain appropriate documentation of client contacts, referrals, services, and follow-up activities in accordance with program requirements.
6. Protect confidential client information and handle sensitive information in accordance with applicable requirements and BVCOG policies.

Community Outreach & Public Awareness

1. Assist in developing and implementing community-wide public awareness and outreach activities promoting ADRC programs and services.
2. Coordinate regional marketing and outreach activities and distribute resource guides and other informational materials.
3. Represent the ADRC at community events, meetings, presentations, and local agency networks.
4. Provide presentations and information to community organizations, service providers, partner agencies, and other stakeholders regarding ADRC services and available resources.
5. Support outreach activities designed to increase awareness of available services throughout the Brazos Valley region.

Stakeholder Collaboration & Referral Networks

1. Develop and maintain effective working relationships with regional partners, state agencies, community-based organizations, nonprofits, and service providers.
2. Coordinate with partner organizations to strengthen referral pathways and improve access to available services.
3. Promote collaboration and information sharing among agencies serving older adults and individuals with disabilities.
4. Participate in appropriate regional networks, meetings, and collaborative activities related to ADRC services.

Program Administration, Evaluation & Reporting

1. Accurately document direct service data and units of service in designated state databases and other required systems.
2. Monitor program activities and progress toward established deliverables and performance requirements.
3. Prepare and assist with grant performance reports and other required program reports.
4. Maintain accurate program records and supporting documentation in accordance with state requirements and BVCOG policies.
5. Assist the Program Manager with ADRC budget activities and monitoring as assigned.
6. Assist with grant writing and other activities supporting the continuation and sustainability of ADRC services.
7. Maintain a high degree of accuracy in program documentation, data entry, reporting, and related administrative activities.

Events, Training & Partner Education

1. Plan, coordinate, set up, and evaluate community outreach activities and caregiver support activities.
2. Coordinate and provide cross-training opportunities for community partners and service organizations.
3. Assist with educational presentations, informational sessions, and other activities designed to increase awareness of ADRC services and community resources.
4. Coordinate logistical requirements associated with assigned outreach, training, and community activities.

Events, Training & Partner Education

1. Maintain compliance with applicable Texas Health and Human Services requirements, program regulations, contractual requirements, and BVCOG policies and procedures.
2. Maintain client confidentiality and protect sensitive and personally identifiable information.
3. Maintain knowledge of applicable local, state, and federal programs and requirements affecting older adults and individuals with disabilities.
4. Maintain accurate and complete documentation necessary to support program compliance and monitoring activities.
5. Complete required training and maintain required certifications associated with assigned responsibilities.

General Duties

1. Maintain effective communication and coordination with clients, coworkers, community partners, state agencies, service providers, and other stakeholders.
2. Provide professional, responsive, and courteous customer service.
3. Attend required meetings, training, conferences, and staff development activities.
4. Complete a minimum of 24 hours of professional development training each year as part of this position.
5. Maintain regular and reliable attendance in accordance with BVCOG policies.
6. Perform other related duties as assigned.

BEHAVIORAL COMPETENCIES:

This position requires the employee to demonstrate the following behavioral competencies:

Effective Communication: Communicates clearly and professionally in verbal and written interactions. Listens effectively, provides accurate information, and adapts communication to the needs of clients, coworkers, partners, and other stakeholders.

Quality & Accuracy: Produces accurate, complete, and timely work. Carefully documents client services, referrals, program activities, and performance information and verifies information when appropriate.

Responsiveness & Accountability: Demonstrates dependability and personal responsibility for assigned work. Responds appropriately to client and partner needs, follows through on commitments, and completes assignments within established timeframes.

Teamwork: Works cooperatively with coworkers, program staff, community partners, and other stakeholders. Contributes to a respectful and supportive work environment and recognizes the importance of collaboration in providing effective regional services.

Customer Service: Provides respectful, courteous, responsive, and professional assistance to individuals seeking information and services. Demonstrates patience and sensitivity when assisting individuals who may be experiencing difficult circumstances or navigating complex service systems.

Problem Solving & Judgment: Evaluates available information, identifies appropriate resources and alternatives, and exercises sound judgment when assisting clients or addressing program-related issues. Recognizes situations requiring consultation with the Program Manager.

Flexibility: Adapts to changing program requirements, client needs, priorities, technology, and service-delivery practices while maintaining quality and professionalism.

KNOWLEDGE, SKILLS, AND ABILITIES

The employee must possess:

• Knowledge of local, state, and federal human and social service programs serving older adults and individuals with disabilities, including Social Security, Medicare, and Medicaid.
• Knowledge of community resources, public benefits, and web-based resources providing information regarding programs and services for older adults and individuals with disabilities.
• Strong verbal and written communication skills.
• Ability to communicate complex program and benefit information clearly to clients and community partners.
• Proficiency in Microsoft Word, PowerPoint, and Excel and the ability to learn client-service tracking systems, databases, and other software applications.
• Ability to maintain a high degree of accuracy in documentation, data entry, reporting, and client records.
• Ability to establish and maintain effective professional relationships with clients, coworkers, partner organizations, government agencies, nonprofits, and service providers.
• Ability to work independently while contributing effectively within a team environment.
• Ability to manage multiple priorities, assignments, deadlines, and program responsibilities.
• Ability to assist with budget-related activities and maintain appropriate financial documentation as assigned.
• Ability to exercise sound judgment and maintain confidentiality when handling sensitive client and program information.
• Ability to provide effective customer service to individuals from diverse backgrounds and with varying needs.
• Ability to prepare and deliver presentations to community organizations and professional audiences.

MINIMUM QUALIFICATIONS

Education and Experience

• Bachelor's degree from an accredited college or university.
• Two (2) to three (3) years of professional experience in social services, aging and disability services, human services, community services, benefits counseling, case management, or a related field.
• An equivalent combination of relevant education, training, and experience that provides the required knowledge, skills, and abilities may be considered.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Demonstrated ability to handle sensitive and confidential information appropriately.
• Successful completion of required background screening.

PREFERRED QUALIFICATIONS

• Professional experience working with older adults, individuals with disabilities, caregivers, or human-service programs.
• Experience with Social Security, Medicare, Medicaid, public benefits, or community-resource navigation.
• Experience working with state or federally funded human-service programs.
• Bilingual ability in English and Spanish is preferred.

LICENSES & CERTIFICATIONS

• Must obtain certification as a Medicare Benefits Counselor I within six (6) months of employment.
• Valid Texas driver's license at the time of placement and reliable transportation.
• Must maintain certifications and complete additional training required for assigned program responsibilities.

The existing description specifically requires the Medicare Benefits Counselor I certification within six months and a valid Texas driver's license.

SUPERVISION:

Reports directly to the Program Manager and/or designee through established supervisory channels. The position is expected to organize and complete assigned responsibilities with appropriate independence while seeking guidance from the Program Manager regarding complex, sensitive, or unusual client and program matters. This position does not exercise formal supervisory authority unless specifically assigned.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds. Primary activities are conducted within a well-lit, climate-controlled office.

Occasional out-of-town trips may be required to attend special events and training sessions

Work week is Monday through Friday during normal business-type hours (8am-5pm). Weekend hours may be required during special events or projects. Schedule adjustments for evening or weekend work are handled in accordance with BVCOG personnel policy.

ADA STATEMENT

In compliance with the Americans with Disabilities Act, BVCOG will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an "undue hardship" on the operation of the employer's business.

ETHICS

As a public agency, BVCOG is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness.