JOB DETAILS
Duty Manager
CompanyAccorHotel
LocationNoosa Heads
Work ModeOn Site
PostedOctober 16, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Company Description
Welcome to Elysium
Elysium is a sanctuary for those who seek more than escape - a refined collection of hotels and resorts where luxury is reimagined not as excess, but as the artful orchestration of space, time and care.
Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast.
Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.
Job Description
- Lead operational departments during your shift, working closely with Department Heads to ensure seamless service delivery across the resort.
- Champion a culture of genuine hospitality, delivering personalised, professional and memorable guest experiences.
- Act as the senior point of contact for guest enquiries, concerns and service recovery, resolving issues confidently and effectively.
- Lead by example, setting the standard for service excellence, professionalism and presentation.
- Inspire, coach and support team members to create a positive, engaged and high-performing workplace culture.
- Anticipate guest needs and identify opportunities to enhance the guest journey through thoughtful service and attention to detail.
- Drive commercial awareness by promoting resort facilities, services, experiences and special offers.
- Maintain accurate shift records and communicate operational matters effectively across departments.
- Ensure compliance with workplace health and safety, emergency procedures, company policies and operational standards.
- Act as a proud ambassador of both Elysium Noosa and Accor, embodying our values and delivering The Elysium Way in every interaction.
Qualifications
- Previous leadership experience within a hotel, resort or premium hospitality environment.
- Strong guest engagement and problem-solving skills.
- The ability to remain calm, decisive and professional under pressure.
- Excellent communication and interpersonal skills.
- A commitment to service excellence, team collaboration and operational standards.
- Flexibility to work a rotating roster, including evenings, weekends and public holidays.
- Salary: $80,000 plus superannuation
Additional Information
- Hands-on experience across the full hotel finance function, from payroll and compliance to budgets and owner reporting
- Accor ALL Heartist benefits, including discounted room rates at Accor hotels worldwide
- Discounts on food and beverage at participating Accor hotels and restaurants
- Discounted rates for family and friends at Accor hotels
Key Skills
Operational leadershipGuest engagementProblem-solvingCommunicationInterpersonal skillsTeam coachingCommercial awarenessConflict resolutionService excellenceWorkplace health and safetyEmergency proceduresFinancial managementPayrollBudgetingCompliance
Categories
HospitalityManagement & LeadershipCustomer Service & SupportFinance & Accounting
Benefits
Discounted room rates at Accor hotels worldwideDiscounts on food and beverage at participating Accor hotels and restaurantsDiscounted rates for family and friends at Accor hotels
Job Information
📋Core Responsibilities
Lead operational departments during shifts to ensure seamless service delivery and maintain high standards of guest experience. Act as the senior point of contact for guest concerns while coaching team members to foster a high-performing workplace culture.
📋Job Type
full time
💰Salary Range
A$75,000 - A$80,000
📊Experience Level
2-5
💼Company Size
102040
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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