JOB DETAILS
Corporate Travel Consultant
CompanyBCD Midmarket Holdings
LocationUnited States
Work ModeRemote
PostedOctober 16, 2026
About The Company
For more than 40 years, Adelman Travel has helped organizations simplify business travel through innovative technology, strategic expertise, and personalized service. As one of North America’s most respected travel management companies and a proud part of BCD Travel, we deliver customized travel and expense solutions that help businesses reduce costs, improve traveler experiences, and achieve their business goals.
With a global network spanning more than 170 countries, we support organizations of all sizes with comprehensive travel management services, including travel program strategy, online booking solutions, traveler support, meetings and events, reporting and analytics, duty of care, and expense management.
At Adelman Travel, we combine industry-leading technology with experienced travel professionals who understand that every organization is unique. Our consultative approach ensures every travel program is tailored to your business needs, providing measurable value while delivering exceptional service every step of the journey.
Because business travel should be seamless, strategic, and built around the people who make it happen.
Learn more at www.adelmantravel.com.
About the Role
Job Summary
Provide quality customer service to Acendas Travel's corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player.
Essential Duties and Responsibilities Include
- Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool.
- Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.
- A high volume of monthly transactions is required.
- Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.
- Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy.
- Email monitoring and response.
- Special Projects as assigned.
Transferable Skills
- Exceptional oral and written communication skills.
- Possess a passion for serving customers with proactive solutions.
- Effective strong consultative selling skills and the ability to listen to the customers’ needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive.
- Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer.
- Excellent critical thinking, analytical, and problem-solving skills.
- Knowledge of corporate travel technology products.
- Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives.
- Ability to respond to change.
- Ability to embrace diversity.
- Professional manner and appearance.
- Effective organizational and time management skills.
Qualifications
- Minimum of four (4) years’ corporate travel experience is required.
- Knowledge of travel agency operations is required.
- Ability to work shifts to cover extended hours.
- Advanced knowledge of Sabre reservation system is required.
- Proven ability to handle multiple priorities simultaneously.
Corporate hours are between 7am-9pm CT Monday-Friday with Saturday and Sunday shifts. Open roles may include weekend hours.
Key Skills
Corporate travelSabreCustomer serviceGDSTicketingReservation managementCommunication skillsProblem-solvingCritical thinkingTime managementConsultative sellingTravel policy complianceOrganizational skillsTechnology proficiency
Categories
Customer Service & SupportConsultingAdministrativeLogistics
Job Information
📋Core Responsibilities
The consultant will manage domestic and international travel requests for corporate clients across multiple channels including phone, email, and online booking tools. They are responsible for booking and ticketing airline, rail, car, and hotel services while ensuring client satisfaction and adherence to travel policies.
📋Job Type
regular full time
💰Salary Range
$20 - $28
📊Experience Level
2-5
💼Company Size
260
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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