Water Quality Apprentice

Description

Location: Austin

Division: Mechanical

Position Type: Full time, eligible for benefits

Classification: Hourly Non-Exempt

Report to: Service Manager

Pay: $16 - $18 an hour

Only seeking applicants local to the Austin area
Schedule: M - F, start to finish schedule

Are you ready to embark on an exciting career with ABC Home & Commercial Services? We're not just a company; we're a close-knit community dedicated to service and excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. Come be a part of something special - apply now!

How You'll Make an Impact: 

As ABC's Residential and Commercial Water Quality Apprentice, they will deliver excellence in customer service as they learn to sell, install, repair and/or maintain water treatment and filtration systems. Our employees listen to customers’ concerns regarding the services provided and suggest proper treatments or solutions to address their concerns. Professional behavior is expected at all times while servicing a home or a business and the respect and care of customers’ property is required.

Requirements

What You'll Bring:

• Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
• Maintain a clean driving record. 
• Excellent communication & customer service skills.
• High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
• Ability to prioritize work load, work under pressure and demonstrate patience and understanding in resolving customers concerns, even in challenging situations.
• Dependable and self-motivated with desire to work year-round.
• Shows a commitment to ABC’s Core Behaviors.  

Physical Demands with or without accommodations are not limited to:

• Ability to safely operate a vehicle, safely enter and exit a car or truck.
• Ability to walk for long periods of time in extreme temperatures including outdoors.
• Able to climb in attics, under houses and in crawlspaces.
• Able to lift 75 lbs. or more.
• Repetitive lifting, twisting, bending, pulling, pushing and digging may be required.
• Handles power tools, drills, saws, etc.
• Wear respirator in accordance with OSHA requirements.
• Must report all injuries at the time of incident.

What We Offer:

• Comprehensive benefits package including health, dental, vision, and life insurance.
• 401(k) with company matching.
• Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
• Additional compensation opportunities through our Lead Now Program.
• Company clubs, outings, and paid training and development opportunities.
• Tuition reimbursement and educational scholarships for employees and family members.
• Volunteer Engagement Program with approved Volunteer Time Off (VTO).
• Wellness program including a gym membership and a company vehicle with gas card.

What You'll Do:

•  Learn and understand all applicable federal, state, and local codes and be able to apply them in a practical manner on each job.
• Learn to accurately diagnose cause of water quality issues, recommend options for repair, installation or replacement of systems to customers, and complete all authorized service repairs after authorization is received and properly documented
• Learn and understand the “why” of the systems and processes involved in the treatment of water, and the installation of the equipment to do so.
• Learn how to quote each job by using a flat rate price book in accordance with company policy, collect payment in full (residential jobs), deliver payment from customer to office (daily preferred, but always within two business days), and complete and submit all required paperwork in a timely and accurate manner.
• Carry out general skills such as soldering; pipe-threading solvent welding, using pro-press tools and fittings; diagnosing mechanical issues with water treatment equipment and repairing them; water leak detection and repair; performing basic water quality tests; changing out drinking water filters.
• Upon completion of service, review invoice and explain work completed (in person, by phone or by email) with customer to confirm satisfaction. Communicate any issues, concerns or outstanding items to office for scheduled follow-up.
• Communicate effectively with supervisors, dispatchers, CSRs and customers to ensure complete alignment at all times during and after the service repair or replacement process.
• Work with and assist in training any helpers which may be assigned to work with you.
• Maintain company-specified tools, equipment and inventory in your truck for most cost-effective delivery of quality service.  
• Attend mandatory department meetings and company or vendor training as required.
• Acquire and maintain necessary licenses or certifications and complete required continuing education.
•  Exhibit professional conduct at all times, whether at the job site, while driving company vehicles, or while wearing the company uniform.
• Identify and immediately (first opportunity, but always within one hour) report any damage to customer’s property.
• Clean and clear the work area after job has been completed.
• Maintain and use required personal protective equipment at all times. 
• Always follow all safety protocols, processes, regulations, best trade practices, common sense, and company policies.
• Wear company uniform at all times and maintain well-groomed appearance in accordance with company policies.
• Other duties as assigned.

Join Our Team Today:

At ABC Home & Commercial Services, we're excited to welcome you to our Team and support your growth as we work together to keep our community pest free. What are you waiting for - in 2 weeks you could be behind the wheel of our very spiffy white vans - you know the one with the Anteater on it.

ABC is an Equal Opportunity Employer.

Please note that if an offer is extended, we conduct the following pre-employment screenings: drug screen, physical exam, physical performance evaluation (PPE), E-Verify (I-9), comprehensive criminal background check, and a 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver’s license with an issue date of at least five years prior to the date of application. Because of our commercial auto insurance requirements, candidates must have a minimum of five consecutive (current and most recent) years of verifiable good driving history. This requirement applies only to the most recent five years of driving history, not total lifetime driving experience. Any DWI/DUI within the past four years may impact eligibility for employment and may result in withdrawal of a conditional offer. 

*As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.

Important - Application Completion Instructions:

After you submit your application, you will receive a confirmation that it has been successfully submitted. You will then receive an email to complete the second and final step of the application process—our Predictive Index Assessment.

This assessment is a required part of the application and typically takes 3 minutes or less to complete.Once you finish the assessment, you will receive a copy of your results via email from The Predictive Index for your records.

Please note: The Recruitment Team will only review applications from candidates who have completed both the application and the required Predictive Index Assessment.