Dispute Resolution Specialist

Do you enjoy solving issues, talking to customers, and not being bored? Join the BankCard team as a Dispute Resolution Specialist. As a Dispute Resolution Specialist, you will work directly with customers to resolve issues. No two days will be alike, as you will work on multiple diverse cases each day. In this role, you will be responsible for receiving and processing dispute claims, reports, and general ledger balancing. You will work primarily with customers’ phone calls. You will perform financial adjustments, account analysis, account security functions, and motoring. You will prepare and enter all necessary forms and database entries while remaining compliant with all regulations.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This role works in a standard office environment and involves extended periods at a computer, regular communication in person and by phone, and occasional lifting of items up to 25 pounds. The Bank will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions of this position.

ADDITIONAL REQUIREMENTS

Regular and reliable attendance and punctuality are required for this position. Must be able to perform the essential functions of this position with or without reasonable accommodation

We are looking for someone that is attentive to details, customer-focused, and enjoys multitasking. You will need a high school diploma or GED certificate as well as be tech-savvy, with good computer and phone skills. To be successful, you should enjoy a fast-paced environment and have excellent time management skills. It’s preferred that you have banking or debit card experience, but not required. We will teach you what you need to know. Strong Communication skills are essential for this role.