Senior IT Specialist

We are looking for an experienced and technically proficient Senior IT Specialist to manage and maintain the company's IT infrastructure, security systems, and technical operations at our bottled water manufacturing facility.

The ideal candidate will have at least 4 years of hands-on IT experience, with strong expertise in CCTV systems, network administration, hardware and software troubleshooting, and IT infrastructure management.

This role requires a proactive professional who can ensure the reliability, security, and smooth operation of all IT systems, provide technical support across departments, and maintain the company's surveillance and network infrastructure.

Key Responsibilities

• Install, configure, monitor, and maintain CCTV cameras and surveillance systems across the facility.
• Manage DVR/NVR systems, IP cameras, recording configurations, and video storage.
• Troubleshoot camera connectivity issues, recording failures, and image-quality problems.
• Maintain remote monitoring access and ensure the reliability of surveillance systems.
• Perform regular inspections and preventive maintenance of CCTV equipment.
• Coordinate the installation and maintenance of security-related IT infrastructure.

• Manage and maintain LAN/WAN networks, routers, switches, Wi-Fi access points, and network cabling.
• Configure and troubleshoot IP addressing, connectivity, and network performance issues.
• Monitor network availability and resolve technical problems affecting business operations.
• Maintain network documentation, configurations, and infrastructure records.
• Support network security and access control.

• Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment.
• Troubleshoot hardware, software, operating system, and peripheral issues.
• Install and update operating systems, applications, drivers, and security patches.
• Provide technical support to employees across administrative and operational departments.
• Manage IT assets, software licenses, and equipment inventories.

• Maintain servers, shared folders, user accounts, and access permissions.
• Support Windows Server and Active Directory environments, where applicable.
• Implement and monitor data backup procedures and recovery processes.
• Apply appropriate cybersecurity measures, antivirus protection, and system updates.
• Troubleshoot system outages and help maintain business continuity.

• Respond to IT support requests and resolve technical issues promptly.
• Maintain IT documentation, maintenance records, and troubleshooting reports.
• Coordinate with external IT vendors and service providers when necessary.
• Identify opportunities to improve IT infrastructure, system reliability, and operational efficiency.
• Support IT requirements across the factory, warehouses, offices, and other company facilities.
• Ensure IT systems remain reliable and available to support daily business operations.

• Minimum 4 years of professional IT experience.
• Strong hands-on experience with CCTV systems, IP cameras, and DVR/NVR configurations.
• Good knowledge of networking fundamentals, including TCP/IP, LAN/WAN, routers, and switches.
• Strong troubleshooting skills in computer hardware, software, and operating systems.
• Practical experience installing, configuring, and maintaining Windows-based systems.
• Knowledge of servers, user permissions, backups, and network security.
• Familiarity with structured cabling and network infrastructure installation.
• Experience managing IT equipment, technical documentation, and IT support requests.
• Strong problem-solving, communication, and organizational skills.
• Ability to work independently and manage multiple technical priorities.
• A degree or diploma in Information Technology, Computer Science, Computer Engineering, or a related field is preferred.
• Experience working in a manufacturing, industrial, or FMCG environment.
• Familiarity with access control systems, biometric attendance devices, and IP telephony.
• Knowledge of Microsoft 365, Active Directory, and Windows Server administration.
• Experience supporting ERP systems and production-related IT infrastructure.
• Understanding of cybersecurity best practices and disaster recovery procedures.