JOB DETAILS
Customer Service Representative
CompanyCrunch Fitness - JFF North America
LocationJacksonville
Work ModeOn Site
PostedOctober 17, 2026
About The Company
Crunch is a health club chain that leads the industry in fusing fitness and entertainment. Since opening our doors in 1989, our mission has been to make working out a good time. Today, we are renowned for creating one-of-a-kind group fitness classes and unique programming for our wildly diverse members. With this much going on, Crunch is more than a gym. It's a fitness community for all types of people, with all types of goals, exercising all different ways; working it out at the same place together.
About the Role
Benefits:
- Free gym membership
- 401(k)
- Employee discounts
- Free uniforms
- Training & development
Customer Service Representative
Job Description & Performance Expectations
JOB DESCRIPTION
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive
top-notch customer service. This is a part-time, hourly non-exempt position.
RESPONSIBILITIES & EXPECTATIONS
Member Experience & Sales Support
• Greet and check in all members, guests, and prospective members
• Inform prospective members about our membership options and current promotions
• Answer phone calls in a polite and professional manner
• Facilitate necessary updates to members' accounts
Front Desk Operations & Compliance
• Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
• Operate the POS system and accept payments
• Ensure all retail items are fully stocked
• Assist in maintaining the neatness and cleanliness of the club
• Other duties as assigned
These duties and responsibilities may change at any time.
JOB DESCRIPTION
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive
top-notch customer service. This is a part-time, hourly non-exempt position.
RESPONSIBILITIES & EXPECTATIONS
Member Experience & Sales Support
• Greet and check in all members, guests, and prospective members
• Inform prospective members about our membership options and current promotions
• Answer phone calls in a polite and professional manner
• Facilitate necessary updates to members' accounts
Front Desk Operations & Compliance
• Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
• Operate the POS system and accept payments
• Ensure all retail items are fully stocked
• Assist in maintaining the neatness and cleanliness of the club
• Other duties as assigned
These duties and responsibilities may change at any time.
Key Skills
Customer serviceSales supportPOS system operationCommunicationMembership salesAccount managementFacility maintenance
Categories
Customer Service & SupportRetailSports & RecreationSales
Benefits
Free gym membership401(k)Employee discountsFree uniformsTraining & development
Job Information
📋Core Responsibilities
The Customer Service Representative is responsible for greeting members, assisting with membership sales, and providing top-notch customer service. They also manage front desk operations, including POS transactions, account updates, and maintaining club cleanliness.
📋Job Type
part time
💰Salary Range
$10 - $15
📊Experience Level
0-2
💼Company Size
9028
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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