JOB DETAILS
CUSTOMER SVC/CLERK
CompanyThe Kroger Co.
LocationPeoria
Work ModeOn Site
PostedOctober 17, 2026
About The Company
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™.
Founded in 1883 as a single grocery store in Cincinnati, The Kroger Co. has grown into one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states and the District of Columbia, operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift.
We operate under a variety of banner names, including supermarket and retail brands Harris Teeter, Ralphs, Fred Meyer, King Soopers, Smith’s, Fry’s, QFC, Dillons, Mariano’s, Food 4 Less, Pick ’n Save and City Market. Beyond grocery, our pharmacy teams care for customers at more than 2,200 locations nationwide.
Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items.
The Kroger story is driven by its people. Many of our associates come for a job and discover a career, supported by talent and leadership development, up to $21,000 in tuition reimbursement and more than 16 Associate Resource Groups. Together, we are creating the future of grocery retail.
We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities.
To learn more about us, visit TheKrogerCo.com. To explore careers, visit TheKrogerCo.com/careers.
About the Role
Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
- Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
- Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
- Determine work priorities and task lists to consistently maintain adequate front end conditions
- Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
- Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
- Communicate pricing and signage discrepancies to the pricing coordinator
- Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
- Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
- Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
- Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum
- High School Diploma or GED
- 6 months related experience or training; or equivalent combination of education or experience
- Effective interpersonal and customer service skills
- Good math skills (ability to add, subtract, multiply and divide)
- Sound judgement/decision making skills
- Friendly, approachable/outgoing demeanor/team player
- Ability to work in a fast paced environment
- Good oral and written communication skills
Desired
- Familiar with Microsoft Office Word and Excel
Responsibilities
- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
- Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
- Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
- Determine work priorities and task lists to consistently maintain adequate front end conditions
- Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
- Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
- Communicate pricing and signage discrepancies to the pricing coordinator
- Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
- Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
- Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
- Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
- High School Diploma or GED
- 6 months related experience or training; or equivalent combination of education or experience
- Effective interpersonal and customer service skills
- Good math skills (ability to add, subtract, multiply and divide)
- Sound judgement/decision making skills
- Friendly, approachable/outgoing demeanor/team player
- Ability to work in a fast paced environment
- Good oral and written communication skills
- Familiar with Microsoft Office Word and Excel
Key Skills
Customer serviceTeamworkCash handlingConflict resolutionMath skillsCommunicationInventory managementFood safetySanitationLeadershipProblem solvingMicrosoft OfficeTime managementAttention to detail
Categories
RetailCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The clerk is responsible for delivering excellent customer service, resolving customer concerns, and maintaining front-end operations. They also oversee store cleanliness, train associates on policies, and ensure accurate checkout transactions.
📋Job Type
part time
📊Experience Level
0-2
💼Company Size
151544
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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