JOB DETAILS
FOS Collection Executive
CompanyDigitide Solutions Limited
LocationMumbai
Work ModeOn Site
PostedOctober 18, 2026
About The Company
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe. For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise.
Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider—we’re a committed partner driving meaningful impact every day.
We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
SHe-Box: https://shebox.wcd.gov.in/
About the Role
As a FOS Collection Executive, you will be responsible for managing and resolving customer accounts in arrears. Your primary goal will be to maintain positive relationships with customers, negotiate repayment plans, and ensure timely debt recovery. You will work closely with our collections team to develop strategies and implement best practices for debt collection.
Responsibilities
- Contact customers with overdue accounts to discuss payment arrangements and negotiate repayment plans.
- Maintain accurate records of all collection activities, including call logs, emails, and correspondence.
- Collaborate with the collections team to develop effective strategies for debt recovery.
- Stay updated on industry regulations and best practices related to debt collection.
- Provide excellent customer service and maintain a professional and courteous attitude throughout interactions.
- Escalate complex or sensitive cases to the appropriate team leads or managers for further guidance.
- Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
- Maintain a high level of data integrity and confidentiality when handling customer information.
- Assist in generating reports and providing insights on collection performance and trends.
Qualifications
- High school diploma or equivalent; relevant post-secondary education in business, finance, or a related field is preferred.
- Minimum of 1 year of experience in a collections or customer service role.
- Strong communication and interpersonal skills, with the ability to build rapport and negotiate effectively.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in using Microsoft Office suite, especially Excel, for data analysis and reporting.
- Familiarity with debt collection software or CRM systems is an asset.
- Ability to work independently and manage a high volume of accounts.
- Strong problem-solving skills and a customer-centric approach.
- Willingness to undergo training and stay updated on industry trends and regulations.
- A positive and professional attitude, with a commitment to delivering exceptional customer service.
Key Skills
Debt collectionNegotiationCustomer serviceCommunicationInterpersonal skillsOrganizational skillsTime managementMicrosoft OfficeExcelData analysisReportingProblem-solvingCRM systemsRecord keeping
Categories
Finance & AccountingCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The FOS Collection Executive manages customer accounts in arrears by negotiating repayment plans and ensuring timely debt recovery. They also maintain accurate records, collaborate with the collections team, and ensure compliance with legal and company regulations.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
6483
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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