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JOB DETAILS

Customer Service Agent

CompanyAlphabe Insight Inc
LocationMiami
Work ModeOn Site
PostedOctober 18, 2026
About The Company
Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.
About the Role

Company Description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and customer-focused Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for delivering exceptional service and support to our valued customers. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help others. As a Customer Service Agent, you will engage with customers through various channels such as phone, email, and chat, addressing their inquiries, resolving complaints, and providing accurate information about our products and services. 

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause, and providing appropriate solutions.
  • Maintain accurate records of customer interactions and transactions.
  • Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Coordinate with other departments to facilitate problem resolution and improve service quality.
  • Provide customers with detailed information on products, services, and policies.

Qualifications

Requirements

  • Proven experience in a customer service role or related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and conflict resolution skills.
  • Ability to remain calm and professional under pressure.
  • Familiarity with customer service software, databases, and tools.
  • High school diploma or equivalent; further education is a plus.

Additional Information

  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients
  • Compensation: USD 18 - USD 27 - hourly
    • Key Skills
    Customer serviceCommunication skillsProblem-solvingConflict resolutionPhone supportEmail supportChat supportData entryRecord keepingProduct knowledge
    Categories
    Customer Service & SupportMarketingAdministrative
    Benefits
    Professional growth opportunitiesCareer advancementCollaborative work environmentSkill developmentMentorship
    Job Information
    📋Core Responsibilities
    The Customer Service Agent will respond to customer inquiries via phone, email, and chat while resolving product or service complaints. They are also responsible for maintaining accurate interaction records and coordinating with other departments to ensure service quality.
    📋Job Type
    full time
    💰Salary Range
    $18 - $27
    📊Experience Level
    0-2
    💼Company Size
    2
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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