JOB DETAILS
Front Office Specialist II - TCP Westwood
CompanyTexas Children's Hospital
LocationHouston
Work ModeOn Site
PostedOctober 19, 2026
About The Company
Texas Children’s Hospital is a world-class pediatric facility, nationally recognized as a top children’s hospital, and voted one of the best places to work in Houston for nine years running. We’re committed to creating a healthy community for children by providing the best pediatric care possible, through groundbreaking research and emphasis on education. We also offer a full continuum of family-centered care for women, from obstetrics to well-woman care. As a team member at Texas Children’s Hospital, you’ll work in an environment that values your voice. Texas Children's Hospital, headquartered in Houston, Texas, is recognized as one of America's best children's hospitals.
About the Role
At Texas Children’s Hospital, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.
We are searching for a Front Office Specialist II - TCP Westwood - someone to coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system and transmit accurate claims while working collaboratively with other members of the Healthcare Team.
Think you’ve got what it takes?
- Ability to provide excellent customer service, to act in a professional manner, to type, to file, to use a multi-line telephone, computer, fax and copier
- Knowledge of related OSHA guidelines and requirements
- Knowledge of general office tasks, confidentiality, medical terminology and managed care referral processes.
Responsibilities
- Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles.
- Assists patients with check in/check out.
- Schedule appointments
- Verifies accurate patient demographic information with each visit
- Enters data into electronic health record and electronic billing system
- Answers telephone within three (3) rings and directs calls per practice protocol.
- Enters hospital charges into electronic billing system with 100% accuracy and within timelines established
- Balances payments received daily.
- Assesses patient’s eligibility for referral by verifying coverage with payer prior to initiating referral.
- Documents eligibility in the electronic health record per practice protocol.
- Identifies and documents network providers for appropriate referral.
- Notifies provider when no provider in network is available.
- Completes paperwork and documentation for authorized referrals within two (2) business days.
- Enters referrals into electronic health record within two (2) business days of receiving request from provider.
- Assists patients, per practice protocol, in setting appointments for referred services.
- Assists patients, per practice protocol, who have emergencies or have self-referred without prior authorization.
Qualifications
- HS diploma or GED
- 2 years related experience in an office like setting
"As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. "
Demonstrates SMILES and AIDET philosophies to patients, families and coworkers
- Acknowledges the customer
- Identifies self
- Gives customer a time expectation
- Keeps customers informed by explaining all tasks, processes and procedures
- Thank the customer
- Adheres to Standards of Behavior
- Tasks are measured by observation of evaluator
Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Key Skills
Patient schedulingCustomer serviceMedical terminologyData entryBillingElectronic health recordsMulti-line telephoneReferral coordinationOffice administrationOSHA guidelinesConfidentialityManaged careClaims processingCommunicationProfessionalism
Categories
HealthcareAdministrativeCustomer Service & Support
Job Information
📋Core Responsibilities
The Front Office Specialist coordinates patient scheduling, greets visitors, and manages incoming calls while maintaining accurate billing and referral documentation. They work collaboratively with the healthcare team to ensure efficient practice operations and high-quality patient service.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
13406
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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