JOB DETAILS
Reservation Executive
CompanyAccorHotel
LocationPune
Work ModeOn Site
PostedOctober 19, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Job Description
- Manage all individual and group reservation requests through phone, email, and online channels in a timely, professional, and brand-aligned manner,
- Ensure all reservations are accurately created, updated, and maintained in the system with complete guest profiles, preferences, and special requests,
- Maintain up-to-date knowledge of room categories, rates, packages, promotions, and hotel services,
- Demonstrate strong product and brand knowledge to effectively upsell and cross-sell in line with revenue objectives,
- Work closely with Front Office, Sales, and Revenue Management teams to optimize inventory utilization and maximize revenue opportunities,
- Adhere strictly to company policies and procedures regarding payments, cancellations, amendments, and data protection,
- Anticipate guest needs and personalize reservations to deliver a bespoke luxury experience,
- Handle VIP, corporate, and special request reservations with the highest level of attention, confidentiality, and care,
- Prepare and submit daily, weekly, and monthly reservation reports as required,
- Build and maintain strong professional relationships with travel agents, corporate partners, and internal departments,
- Actively participate in trainings and contribute to continuous improvement of service standards and reservation processes.
Qualifications
- Minimum 3 years of experience in a similar role within a luxury or 5-star hotel environment,
- Excellent verbal and written communication skills in English (additional languages are an asset),
- Strong working knowledge of Opera PMS, CRM systems, and online booking channels,
- Highly detail-oriented with strong organizational, planning, and multitasking skills,
- Guest-focused, sales-driven mindset with a polished, professional, and warm service approach,
- Ability to work effectively under pressure while maintaining accuracy and professionalism,
- Flexibility to work shifts, including weekends and public holidays.
Key Skills
Reservation managementOpera PMSCRM systemsUpsellingCross-sellingRevenue managementGuest relationsData protectionCommunication skillsMultitaskingOrganizational skillsLuxury hospitality standardsReportingConflict resolutionAttention to detail
Categories
HospitalityCustomer Service & SupportSalesAdministrativeManagement & Leadership
Job Information
📋Core Responsibilities
Manage individual and group reservation requests while maintaining accurate guest profiles and system data. Collaborate with front office and revenue teams to optimize inventory and deliver a personalized luxury guest experience.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
102040
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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